Call Centre Customer Service Representative Interview Questions and Answers

The employee reaction to a worker's health issues should be supportive and accommodating.

• The employee should show empathy and offer support to the worker

• Discuss possible accommodations or adjustments to help the worker perform their duties

• Respect the worker's privacy and confidentiality regarding their health issues

• Encourage the worker to seek necessary medical help or support

• Ensure that the worker's health issues do not affect their job performance or well-being

Yes, there may be restrictions while doing work in a call centre customer service representative role.

• Some common restrictions may include following a script provided by the company

• Adhering to company policies and procedures

• Maintaining confidentiality of customer information

• Adhering to specific work schedules and break times

• Avoiding personal phone calls or internet browsing during work hours

It is unclear whether the call centre will be for luxury brands or not.

• The question may be asking if the call centre will handle customer service for luxury brands.

• It is possible that the call centre will cater to a variety of brands, including luxury and non-luxury.

• The interviewer may be trying to gauge your experience with high-end customer service.

• You can mention your flexibility in handling different types of brands and customers.