Light & Wonder Senior Front Office Executive Interview Questions and Answers

Q1. Basic question about qualification about experience suitable for role or not
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Q1. Oops concepts should be strong.
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Q2. Strong knowledge with c#
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Q3. Asp .net, MVC, web APIs, .net core .
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Q1. Senior lead will take this round and deep knowledge of technology
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Q1. Manager round with skills and experience
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Q1. International call one to one
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Q1. Final discussion for salary and all
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Basic coding test like palindrome, series,arrays

Q1. Logical questions,puzzle, behavioural round, introduction
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Q1. Self introduction
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Q2. What do you know about this company
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Q1. Gameing process
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Q1. About your background verification
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Excellent quality of questions were asked

Q1. How to deal with a frustrating customer?
Ans. 
Stay calm, listen actively, empathize, offer solutions, seek help if needed.
• Stay calm and composed to avoid escalating the situation.

• Listen actively to understand the customer's concerns and frustrations.

• Empathize with the customer by acknowledging their feelings.

• Offer solutions or alternatives to address the customer's issue.

• Seek help from a supervisor or colleague if needed to resolve the situation effectively.
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Q2. Why would a customer gets frustrated?
Ans. 
Customers can get frustrated due to various reasons such as long wait times, unhelpful responses, unresolved issues, and lack of communication.
• Long wait times for assistance or resolution

• Unhelpful or uninformed customer service representatives

• Unresolved issues or repeated problems

• Lack of communication or updates on the status of their concern
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Q3. How to handle customers
Ans. 
Handle customers with empathy, patience, and effective communication.
• Listen actively to understand their concerns

• Show empathy and validate their feelings

• Stay calm and patient, even in difficult situations

• Communicate clearly and provide solutions or alternatives

• Follow up to ensure customer satisfaction
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General coding questions

Q1. Related technical question
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Q1. Polymorphism in C++
Ans. 
Polymorphism in C++ allows objects of different classes to be treated as objects of a common superclass.
• Polymorphism is achieved through function overloading and virtual functions.

• Function overloading allows multiple functions with the same name but different parameters.

• Virtual functions are functions in a base class that are overridden in derived classes.

• Example: Animal class with virtual function 'makeSound', Cat and
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Q2. Standard template library in C++
Ans. 
STL in C++ provides reusable algorithms and data structures for efficient programming.
• STL includes containers like vector, list, map, algorithms like sort, find, and iterators.

• Example: vector v = {1, 2, 3}; sort(v.begin(), v.end());

• STL saves time by providing pre-implemented solutions for common programming tasks.
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Q3. Design Patterns in C++
Ans. 
Design patterns in C++ are reusable solutions to common problems in software design.
• Design patterns help in creating flexible, maintainable, and scalable code.

• Examples of design patterns in C++ include Singleton, Factory, Observer, and Strategy.

• Each design pattern has a specific purpose and can be applied in different scenarios.

• Understanding design patterns can improve code quality and efficiency in software developmen
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