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I applied via Job Portal and was interviewed in Sep 2023. There were 3 interview rounds.
Top trending discussions
posted on 23 Jul 2021
I applied via Referral and was interviewed in Jan 2021. There was 1 interview round.
The importance of empathy in customer service
Empathy is the ability to understand and share the feelings of others
Empathy helps build trust and rapport with customers
Active listening and acknowledging the customer's emotions are key components of empathy
Empathy can turn a negative customer experience into a positive one
Examples of empathy in customer service include apologizing for inconveniences and offering solutions
I applied via Approached by Company and was interviewed before Jul 2021. There were 7 interview rounds.
Basic coding test like palindrome, series,arrays
posted on 28 Oct 2024
I applied via Company Website and was interviewed in Sep 2024. There were 3 interview rounds.
posted on 20 Aug 2023
I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 3 interview rounds.
Excellent quality of questions were asked
Stay calm, listen actively, empathize, offer solutions, seek help if needed.
Stay calm and composed to avoid escalating the situation.
Listen actively to understand the customer's concerns and frustrations.
Empathize with the customer by acknowledging their feelings.
Offer solutions or alternatives to address the customer's issue.
Seek help from a supervisor or colleague if needed to resolve the situation effectively.
Customers can get frustrated due to various reasons such as long wait times, unhelpful responses, unresolved issues, and lack of communication.
Long wait times for assistance or resolution
Unhelpful or uninformed customer service representatives
Unresolved issues or repeated problems
Lack of communication or updates on the status of their concern
Handle customers with empathy, patience, and effective communication.
Listen actively to understand their concerns
Show empathy and validate their feelings
Stay calm and patient, even in difficult situations
Communicate clearly and provide solutions or alternatives
Follow up to ensure customer satisfaction
posted on 14 May 2022
I applied via Recruitment Consulltant and was interviewed before May 2021. There were 2 interview rounds.
General coding questions
Polymorphism in C++ allows objects of different classes to be treated as objects of a common superclass.
Polymorphism is achieved through function overloading and virtual functions.
Function overloading allows multiple functions with the same name but different parameters.
Virtual functions are functions in a base class that are overridden in derived classes.
Example: Animal class with virtual function 'makeSound', Cat and
STL in C++ provides reusable algorithms and data structures for efficient programming.
STL includes containers like vector, list, map, algorithms like sort, find, and iterators.
Example: vector
STL saves time by providing pre-implemented solutions for common programming tasks.
Design patterns in C++ are reusable solutions to common problems in software design.
Design patterns help in creating flexible, maintainable, and scalable code.
Examples of design patterns in C++ include Singleton, Factory, Observer, and Strategy.
Each design pattern has a specific purpose and can be applied in different scenarios.
Understanding design patterns can improve code quality and efficiency in software developmen
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