How to manage customer complain while rush hour. And manage your team.

Question

Accepted Answer

Handle customer complaints during rush hour by prioritizing urgent issues, empowering team members to resolve minor complaints, and maintaining open communication.

Prioritize urgent complaints to ensure immediate resolution.
Empower team members to handle minor complaints efficiently.
Maintain open communication with customers to address concerns and provide updates.
Offer solutions or compensation to appease dissatisfied customers.
Monitor team performance and provide feedback for improvement.
Stay calm and composed to set a positive example for the team.
Implement strategies to prevent future complaints, such as staff training or process improvements.

How to manage customer complain while rush hour. And manage your team.

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