what is the KPIs of major incident

Question

Accepted Answer

Key Performance Indicators (KPIs) of major incidents measure the effectiveness and efficiency of incident management.

Response time: Measure the time taken to respond to a major incident.
Resolution time: Measure the time taken to resolve a major incident.
Customer satisfaction: Measure the satisfaction level of customers affected by major incidents.
Incident recurrence rate: Measure the frequency of major incidents recurring.
Mean time between failures (MTBF): Measure the average time between major incidents.
Mean time to recover (MTTR): Measure the average time taken to recover from major incidents.
Number of major incidents: Measure the total number of major incidents occurring within a specific period.
Escalation rate: Measure the rate at which major incidents are escalated to higher levels of management.
Availability: Measure the percentage of time services are available without major incidents.
Impact on business: Measure the financial and operational impact of major incidents on the business.

Accepted Answer

The KPI are as follows :

1).MTTR-Mean Time to Response

2).MTTA-Mean Time to Acknowledge

3).MTTBF-Mean Time between Failures.

3).MTTD- Mean Time to Detect.

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