KPMG Global Services Manager Interview Questions and Answers

Interview preparation tips for other job seekers - Focus more on the audits performed during the articleship.

Round: Case Study Interview
Experience: Basic clarification: How are environment friendly building different from normal construction. Basically all the raw materials used to construct will have lesser footprint. These raw materials are readily available at slightly higher price and hence there is no issue with them.What are the objectives of the client from this project? He said what do you think? I mentioned the impacts of such projects are both financial as well as from strategic. I took some time and laid down the following structure Financial: Compared the NPV of this project with the regular project Laid down the entire cash flow statement from boththe projects. Strategic Measure: Impact on brand of the client, impact on the customer base that the client will attract, extension of this environment friendly project to other parts of client’s business, kind of government support that client can gather. Risk associated with this project Once I discussed this structure with Sachin, he started giving me some numbers to calculate the NPV of both the projects (Sorry I do not remember numbers but cash flows from environment friendly building were coming better). I calculated the cash flow for both the projects. Then I told Sachin that cost of capital for both these projects would be different. He mentioned it is true and then we had a long discussion on why environmental building will be more risky. He said right now we might not be able to estimate the risks, so in absence of risk how can we find if we can take the project or not. During our discussion on the risk involved with the project, we found various components of risk. I mentioned we can take base case of normal projects for all those components (basically calculate sensitivity of cash flows on project specific risk) and we did that and found that still environmental project was better. Then we had discussion on the strategic implication of these projects, primarily the one which I had already listed on my initial structure.

Round: Case Study Interview
Experience: This interview had some graphs, I might not be able to reproduce them. But will try my best to give inferences of those graphs. Felix started with showing me the value chain of entire automobile industry. And told in which part of the value chain our client operates: R&D, Manufacturing, After sales.. Client was not in Dealers, insurance and car financing. He asked me to calculate the potential car financing market. I told him we will first calculate the total cars that are needed by US markets and then find out average price of cars sold in US and then see what percentage of people take car financing and also up to what percentage of total car price. He was happy that I mentioned percentage part as most of the times customers make certain payments from their savings. We followed standard method of calculating number of cars, started with number of households and then dissected it across income group which can afford cars. He told me that approximately 90% household in US can afford cars and on average there are 2 cars per households. We came up with some number, but I told him that this number is the stock of car in US. Annual sale of new cars would be dependent on average life of the car and percentage of old car market in US. He asked me to ignore old car market, and told average age of a car is 12 years. He gave me some numbers of the price of the car and % upfront payment. I mentioned that this is the total size of the car financing market, but actual profit that our client will make from this business is dependent on clients market share and the spread of the loans (mainly his cost of borrowing and his rate of borrowing). This was the point where he mentioned I am doing extremely well with numbers, now lets move on to the strategy part. He showed me few graphs which compared the spread of our clients car financing and spread of other loans available in market ( house loans and others.. I am currently forgetting rest). But the spread of car financing was about 0.2% and total profit that the client will make per by using car financing was somewhere around 38$ per car. I mentioned to Felix that this on the face of this looks very small profit, but car financing business can help us in acquiring new customers and the client can make money through that. Then based on the graphs and the discussion till now, he asked me to make 3 recommendations. I told him a) Client can get into joint venture with some banks and decrease its cost of borrowing as banks balance sheet might be stronger than our client. b) Cross sell various other loans like house loans c) I am forgetting third one. Then Felix clicked next on his power point presentation and showed these were the exact recommendations he made to his client. Then we again chatted for sometime about his experience with India and then he mentioned to me that I have cracked the case, he just need to check with my previous interviewer.
Tips: Make sure interview flow like a logical discussion, and try to interact with the partners when they come to campus. Familiarity with the interviewer helps a lot.

Skills: Case Solving Ability, Case Analysis
College Name: Indian School Of Business (ISB)

Round: Case Study Interview
Experience: I started by asking what is the time frame: Answer – over next 10/20 years
• Proposed to evaluate the following to get the right context:
o Company
o Customers
o Employees
o Industry
o Regulation
o Competition
• Moved on to talk about industry: Industry is characterized by environmental challenges and technology is critical in exploration
• Understood the value chain in the industry
• Consumers want energy at cheapest cost – increasingly want clean energy
• Talked about company and business goals: Wants to be a global player and develop a leadership in energy space
• Finally identified that the company is dependent mainly on Oil and not much other reserves.
• Divided the tech strategy into two areas: Optimize what we have and Explore new
• Under optimize: Improve current yield and invest in tech to do that
• Under new sources: Invest in solar, wind etc.
• I started listing some possible technologies when the case ended.
Tips: Questions can be of strategic nature where the interviewer is trying to test your big thinking skills and not necessarily your analytical skills.

Skills: Case Solving Ability, Case Analysis
College Name: Indian School Of Business (ISB)

Round: Case Study Interview
Experience: Case:The client is a financial services company. It has started a wealth management business five years earlier. The business is not performing nicely. Should the company keep on making on investments in this or exit.
Structure:
First asked about the industry. The industry was growing but the company was losing share. This meant that the problem was with the company. Structured to find about the revenue and cost structures of the industry and the firm in particular. Tried to gather as much background information on this as possible. Talked about training the employees, any new adverse regulations, competitor offerings, etc. In short covered a lot of different angles.
Finally he asked me to give 10 recommendations to solve the problem. This was difficult as we had barely discussed the case for 10 minutes. Took 5 minutes to write down my suggestions.
Structured my answer in three areas: Customers, employees and business improvement. Gave 3-4 suggestions in each bucket.

Tips: Idea generation requires a lot of practice. Make sure you do abstract cases which involve idea generation. Also have questions for the interviewer ready for at least 3 rounds of the process.

Skills:
College Name: IIM Lucknow

Round: Case Study Interview
Experience: I asked him about the product X? and how important it is for the telecom service providers? is it a big part of their costs ? – he said some arbit stuff – this was a hint that it was a bigger overall strategy case and not into details – so I defined the case as – the CEO wants to know, what to do to increase the profits both in short and long term – he said yes - I immediately moved to the standard profit loss framework and started looking at revenue first - he said OK – I said profit = Price* Quantity and went to pricing... he had said that the telecom service providers were not very sensitive to pricing in the business.. so I dint come to reducing the pricing... I asked about the competitive landscape – our client is 35% business... it went on and on an on ..... could not reach anywhere.. so we went to costs... discussed everything.. excess capacity.. joint ventures.. MnA,..still nothing..so he said.(the discussion was a very intelligent substance discussion.. not general profit loss cases.). – we had a great discussion on both prices and quantity,, why don’t u see decreasing the price – I said.. “ooooooo I thot of it, but then u said that the players are insensitive to price “ - he said “ they WERE, the whole industry as I told u is seeing some problems” – PICK UP THE HINTS... -- once he said this I went to the cost structure of the firm again – I said that our client can play price war only if a) his variable costs are lower than competitors variable costs and he is playing on high investment low variable cost model (reliance model) – he said YES it is exactly this way – I said OK , then let him price X above his variable cost but below the others variable costs and drive the competition away. – I also said, to speeden this up he should in fact price it lower than his variable costs also (extremely low and he can afford it because he has cash with him as he has been on 40% profits for the last 4 – 5 years.. so there should not be an issue on the working capital side – he sair “great” .. he wanted to stop and asked me to summarize the case.. – I summarized the case, and also gave some more ideas like .. seeing the cost and benefit of doing away with excess capacity rite now and adding again when the market is doing good, buying high fixed cost players in the sector.. etcc etc.. a lot more.. – he patiently listened to everything Then he asked me if I had anything to ask him? I asked similar question as I asked in Mck – “ has India become a net contributor to the knowledge base..- he told me about low cost Indian manufacturing.. I said cool... and he said super cool!
Tips: a) work on your resume b) Make the resume in such a way that irrespective of whatever – the you are able to guide the interviewer to THE thing you want to talk about – link all answers to that DO NOT OVERPREPARE – DON’T LOOSE YOUR NATURAL SELF

Round: Case Study Interview
Experience: Upfront questions – where in the value chain? – ans.. they make towers and maintain them .. and into providing services too.—so I asked details on the portfolio of services and portfolio of work of tower etc. – he gave me everything including margins.. so margins in tower making etc were low – I asked him if he is sure that its not just an accounting issue.—he appreciated the point and said .. no, they do ABC and might be small accounting issues but not really one—I said ok.. and moved on to profitability framework .. revenue – costs --- so I said we will look at the tower making etc.. (pareto) – he said perfect.. – went to revenue... he hinted therez nothing there , I said great! Jumped to costs (didn’t waste time at all) - asked him costs heads .. he gave the following .. – a) Tower making, b) people c) administration (I don’t remember the terminology correctly but the remember the discussion) Discussion on tower making – I said “ so Navneet, what does it include” – he said making and servicing and maintaining and some back office work – so I said following can be wrong (BE CREATIVE, I started throwing solutions/ideas) (i) are the people skilled? Know how much material are they using (extra material = extra cost) (ii) is the quality of material too high (more than required quality increases the costs) (iii) is there rework happening? – are people good?(iv) What kind of designs are there – he said there are various different types of designs – I asked why? – he said no one knows – I said .. are they required? – he said , no – I said then standardize the design! He looked happy – so I started throwing more ! – he said no, lets move on to other ones Discussion on people – people cost = wage * numbera) are outsourced people expensive – yes they are – are they doing some specialized job? – not really, they can be replaced – then replace them b) can we multiskill people – yeah we can – then do that! c) Can we move our service centers to low cost destinations – yes we can d) Can we reallocate people to reduce number of people – yes we can – but can we fire them? – are they unionized? – yes they are and he appreciated the point that I touched upon the fact that the unions are tough to handle ( learning : know your industry, small things can make you win the case Discussion on administration a) planning happening ok? – no – so scheduling, audits have to be done again and again (I did not come up with this point alone. It was a result of a thorough discussion .

Round: Case Study Interview
Experience: i said – its an opportunity (no structure , we were taking a walk after all) because it opens up a full market – he said ‘ what shud the competitors do” – I kept on saying a lot of things... - they should lobby with government to stop this .. bla bla bla bla – the discussion was round and round and round.. I was tired with my high heels—then suddenly I said – Arvind can you tell me if I am on the right track ? , am little tired – he smiled and said, ok I again ask you “ what can they do to stop the nano or get ready for the market” – this statement gave me clarity and I said “ ok we can stop nano from coming, or do some other stuff” – he said great , so lets discuss both one by one – (remember that once you asked for clarity then you have to crack the rest of the case, else you are dead) –so I picked up stopping nano to hit the market discussion on stopping Nano to hit the market –
(i) demand side hit – lobby with the activists and say that the infrastructure isn’t ready and hence nano should not be allowed ( he liked it)
(ii) demand side hit -Increase the advertisements on how “Indians have to be sensitive about infrastructure” ( he liked it)
(iii) supply side hit – can we buy out the suppliers? – can we promise them some other meat? – like get them under long term agreements etc
(iv) Supply side hit – can we buy out the low cost suppliers to tatas ( I told them, that my thinking was to stop providing necessary materil that gets into nana
(v) Supply side – can we buy their engineers
(vi) And some more discussion, I don’t quite remember .but ya on similar lines What else they can do till they develop their own low cost (i) can they give fire to second hand car market ( as this is the immediate competition to nano) (ii) he kept on probing me on public transport till I said – why cant they collaborate with the government and make the public transport so easy and good and safe that people don’t need nano! BINGO.. ( he loved it- tho he only got that in my head – amazing guide he is) he still looked dissatisfied and asked me there is something else that is missing.. – something that is a real threat to the competitors of tatas. – we kept on discussing, till I suddenly remembered the team that made the engine is of 30 years average age (READ THE CURRENT ISSUES, IT HELPS BUILD PERSPECTIVE) – so I said “ they have the engineering skills, which can be used to enter other segments (like they can make cheaper engines for indigo .. or come up with new car in ford Ikon category etc).. and this resource is just too good! – BINGO
Tips: a) Be genuine b) Be grounded c) Be yourself d) Be confident e) Be transparent f) Be blunt (but carry it ) g) Connect with the interviewer – genuinely h) Be aware of the current issues

Skills: Case Solving Ability, Case Analysis
College Name: Indian School Of Business (ISB)

Round: Case Study Interview
Experience: Case:A cement manufacturer based out of East India has been seeing his prices in east India dip heavily in the past few months. Despite being the market leader, he seems to be unable to arrest the fall in prices. The aim as a consultant lies to raise the prices by 10% and find a strategy to make sure the prices do not fall so easily again.
Case analysis:
This was a very complex case with multiple problems and solutions with each having a different set of pros and cons. He wanted me to see the case from a simple
demand and supply point of view.
Structure:
The supply was overshooting demand in the market as a result of the actions of competitors. So the issue was also to do with the distributors in the middle and how brand consciousness would come into the scene. The structure could be simplified to a 2*2 matrix with price elasticity of demand and brand consciousness on the axes. The issue could be then simplified on the basis of the quadrant in focus.
Summary:

Overall, the issue was embedded in being able to use game theory with the distributor and play prices up and down at regular intervals. Another strategy was to enter into forward contracts.



Round: Case Study Interview
Experience: The interviewer was very calm and reassuring and that helped me build the conversation.
Case: A local taxi driver in Delhi wants to explore the possibility of signing a contract with a radio taxi service. Help him with his dilemma.
Analysis: This was a case that really tested your ability to think far and wide because the math was simple but the underlying logic could have been missed very easily.
Structure:
Used a simple revenue-cost structure for the pre and post radio taxi phase. Then tried to see if any of the key variables could be modified to come up with a different result.
Summary:
The case had two parts- one was the initial decision and the decision after changing a key variable.

Round: Case Study Interview
Experience: The interview took off with a general discussion on football and tennis and we spoke about our favorite stars from each of them. More than anything else, this was an amazing conversation where I could speak without any fears and inhibitions.
Case: A life insurance company in Sri Lanka is losing out on market share. Where does the problem lie?
Analysis:
The case was a test of structure to see if you could create one with all the levers enlisted.
Structure:
The market share could be seen as a function of number of policies sold and the revenue per policy. The discussion would then carry on the aspect of number of policies. The number of policies itself would be a function of a number of factors, out of which one of them was creating an issue.
Summary:
The toxic area was something to do with the insurance policy salesman and the entire structure had to be panned out so as to get to that

Tips: Be calm, logical and energetic. That is all you need to impress the interviewer.

General Tips: Be energetic.
Calmness and common sense are the key.
Skills:
College Name: IIM Lucknow

Round: Case Study Interview
Experience: After some general questions related to my profile, academic background, work-experience and interests they moved to cases.
1. Your client wants to establish a cement factory. How would you approach and what all factors would affect the location decision?
2.Your client has developed an eye solution, using which a customer can do without spectacles. However, one unit works only for one day. So, an user will have to consume fresh unit everyday for solving same problem. Assume that the cost of producing these units is negligible. The cost incurred so far is on Research and Development which is substantial amount. How should they market and price the products?
3. Estimate the market for second hand cars in India?
4. Moser bear has launched DVD range at affordable prices of Rs. 30-40. a MUSIC COMPANY, x has been in the market for last few years and has been selling DVD's for Rs. 250-300. How should they react to the situation of continuously falling demand?
5. Estimate the demand for cricket bats in India
6. Estimate the size of surat textile Industry?
Tips: Don't focus on getting the right solution as cases don't have just one solution. The interviewer is interested in seeing your approach not the result.

General Tips: Focus and pick up the cues from the interviewer.
Skills:
Duration: 2
College Name: IIM Lucknow