JoulestoWatts Business Solutions Back Office Executive Interview Questions and Answers

Q1. Tell about your self
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient approach towards customers

• Received multiple awards for excellent customer service
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Q2. Tell me about previous job experience
Ans. 
I have 2 years of experience as a Customer Care Executive in a telecommunications company.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Provided product information and assistance to customers

• Maintained customer records and updated databases

• Collaborated with other departments to ensure customer satisfaction
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Q1. First alls friend introduction and and give good education and any doubt talked the traning coach and if any issue
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Q1. Tell me about your self?
Ans. Just tell all true about yourself.
Answered by Vikram Singh
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Q2. What is your typing speed?
Ans. 
My typing speed is 80 words per minute.
• I have a typing speed of 80 words per minute.

• I am proficient in touch typing and can accurately type at a fast pace.

• I have experience in handling customer queries and providing quick responses through efficient typing skills.
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Q3. Can you speak Hindi, English, and Chhattisgarhi?
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Group Discussion about your knowledge and process

Q1. Tell me about your self
Ans. 
I am a dedicated and empathetic customer care executive with a strong background in resolving customer issues and providing exceptional service.
• Experienced in handling customer inquiries and complaints

• Skilled in de-escalating tense situations and finding solutions

• Strong communication and interpersonal skills

• Ability to multitask and prioritize effectively
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Q2. Baic details and experience.
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Q3. Salary expected
Ans. 
I am looking for a competitive salary based on my experience and skills.
• I am open to discussing salary based on the responsibilities and expectations of the role.

• I have researched the average salary range for Customer Care Executives in this industry.

• I am looking for a salary that reflects my qualifications and contributions to the company.

• I am flexible and willing to negotiate based on the overall compensation package
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Aptitude test

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Q1. Puzzle , sql related questions
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