What Is the level of technical assistance

Question

Accepted Answer

The level of technical assistance refers to the extent of support provided for technical tasks and issues.

Technical assistance can range from basic troubleshooting to advanced software implementation.
It includes providing guidance on using software programs, resolving technical issues, and setting up hardware.
Examples include assisting with Excel formulas, troubleshooting network connectivity issues, and installing new software.
The level of technical assistance can vary depending on the complexity of the task and the individual's skill level.

Accepted Answer

Level 1 involves simple customer requests that require limited IT support, Level 2 escalates into more in-depth problems, and Level 3 utilizes subject matter experts that can figure out the toughest customer needs.31 Mar 2021

What Is the level of technical assistance

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