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Ivy Professional School Senior Customer Relationship Officer Interview Questions and Answers
Ivy Professional School Senior Customer Relationship Officer Interview Experiences
1 interview found
Anonymous
Selected
I applied via Company Website and was interviewed in Feb 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Customer Related Cases,
- Q2. How would you handle a Negative client
- Ans.
Listen to their concerns, empathize, offer solutions, and follow up to ensure satisfaction.
Listen actively to understand their concerns
Empathize with their feelings and frustrations
Offer solutions or alternatives to address their issues
Follow up to ensure their satisfaction and maintain a positive relationship
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Ivy Professional School Senior Customer Relationship Officer Interview Process
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