Capgemini Interview Questions and Answers

I believe both on call sales and field sales have their own advantages and it depends on the product and target market. I am comfortable in both but prefer field sales for building relationships.

• On call sales is good for quick transactions and reaching a larger audience remotely.

• Field sales is beneficial for building relationships, understanding customer needs, and providing personalized service.

• I am comfortable in both but prefer field sales as it allows me to establish stro...read more

I use a variety of apps on my phone for productivity, communication, and entertainment.

• Productivity apps like Microsoft Office, Trello, and Evernote

• Communication apps like Slack, WhatsApp, and Gmail

• Entertainment apps like Netflix, Spotify, and Instagram

Working with a global team requires effective communication, cultural awareness, and adaptability.

• Effective communication is key to ensure everyone is on the same page despite time zone differences.

• Cultural awareness helps in understanding different perspectives and working styles within the team.

• Adaptability is crucial to accommodate varying work practices and preferences of team members from different regions.

IDC stands for International Data Corporation, a global provider of market intelligence, advisory services, and events for the IT industry.

• IDC provides research and analysis on various technology markets such as cloud computing, cybersecurity, and artificial intelligence.

• It offers advisory services to help businesses make informed decisions about technology investments.

• IDC also hosts events and conferences for industry professionals to network and learn about the latest trend...read more

We use KPI metrics such as customer satisfaction score, net promoter score, customer retention rate, and response time.

• Customer satisfaction score measures how satisfied customers are with our products/services.

• Net promoter score measures how likely customers are to recommend our products/services to others.

• Customer retention rate measures how many customers continue to use our products/services over time.

• Response time measures how quickly we respond to customer inquiries or ...read more

The onboarding experience is crucial for customer engagement and retention.

• The onboarding process should be personalized and tailored to the customer's needs.

• Provide clear instructions and guidance to help customers get started.

• Offer resources and support to help customers overcome any challenges they may face.

• Collect feedback from customers to continuously improve the onboarding experience.

• Examples: welcome emails, tutorials, video guides, live chat support.