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International Data Corporation Customer Engagement Manager Interview Questions and Answers

Updated 22 Nov 2022

International Data Corporation Customer Engagement Manager Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
-

I applied via Approached by Company and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What KPI metrics used
  • Ans. 

    We use KPI metrics such as customer satisfaction score, net promoter score, customer retention rate, and response time.

    • Customer satisfaction score measures how satisfied customers are with our products/services.

    • Net promoter score measures how likely customers are to recommend our products/services to others.

    • Customer retention rate measures how many customers continue to use our products/services over time.

    • Response time...

  • Answered by AI
  • Q2. Onboarding experience
  • Ans. 

    The onboarding experience is crucial for customer engagement and retention.

    • The onboarding process should be personalized and tailored to the customer's needs.

    • Provide clear instructions and guidance to help customers get started.

    • Offer resources and support to help customers overcome any challenges they may face.

    • Collect feedback from customers to continuously improve the onboarding experience.

    • Examples: welcome emails, tu

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Study job description to know how you fit in the role

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. One should be well prepared about their KPI and KRAs based on the previous role and applied role.
Round 3 - One-on-one 

(1 Question)

  • Q1. One should be well prepared in regards to the over all people management, client management, emails, escalation trackers, dashboard etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Before going for any interview, one should be well prepared with their assigned duties and responsibilities (KPI/KRAs). Keep a light positive smile, maintain eye contacts, do not fumble while speaking and listen to the interviewer's questions and answer those exactly what is being asked and speak slowly with proper sentences.

Even if you are getting rejected after too many attempts, still never give up and try again. Interviewer can either select or reject , apart from this they cannot do anything so never be afraid or scared of any interview or interviewer.

Thanks! All the best!
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(5 Questions)

  • Q1. Salary discussion
  • Q2. They will do the salary discussion in HR round
  • Q3. Current package
  • Q4. Expected package
  • Q5. Budgeted package
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Why do you choose this company
  • Ans. 

    I choose this company because of its strong reputation in the industry and opportunities for growth.

    • Strong reputation in the industry

    • Opportunities for growth and advancement

    • Innovative work culture

    • Positive reviews from current employees

  • Answered by AI
  • Q2. Whats your experience
  • Ans. 

    I have 2 years of experience in data analysis and market research, with a focus on consumer behavior and trend analysis.

    • 2 years of experience in data analysis and market research

    • Specialize in consumer behavior and trend analysis

    • Proficient in using statistical tools and software like SPSS and Excel

    • Experience in creating reports and presentations for stakeholders

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best

I applied via Recruitment Consultant and was interviewed in Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Problem solving,Core Java,SQL queries,Design patterns,project based questions

Interview Preparation Tips

Round: Test
Experience: Pre-Assesment Test conducted in my college.
Consists of Quant, Verbal and logical reasoning.
Students who scored good in this test and had CG above 7 are shortlisted

Tips: Cat preparation would help
Practice aptitude for two months prior to placement season


Round: Group Discussion
Experience: A case was given and should be solved by the group of 8 people in an hour.
They will closely monitor the group and select the students who provide right insights, direct the group in right direction.
Tips: Avoid talking just for sake of talking.
Understand the case and then summarize what you understood.
Speak you idea and also discuss other ideas.
Make sure that the invigilator understands that you are good with cases.
Read Case in point or other case books to get in touch with different cases.
Duration: 60 minutes

Round: Case Study Interview
Experience: Asked few questions like Why Dunnhumy? Type of profiles you applied for? Tell me about your childhood? and few basic HR questions.
Asked a profitability case problem.Even though I did not solve the entire problem, my approach was right.
Gave some data and asked my inference.
Asked to calculate a problem without using pen and paper.
Tips: You need to be good with numbers.
You need to show them that you have the enthusiasm to learn things.



Skill Tips: Go through any good case book.
Show them you enjoy numbers.
Show them you like this work.
Skills: Case Solving Ability, Number Crunching, Ability To Make Quick Calculations
College Name: IIT Kharagpur

Interview Questionnaire 

5 Questions

  • Q1. A Big Bazaar store had low profits for the last two months. Whats going on?
  • Ans. 

    Low profits in Big Bazaar store for last two months.

    • Check if there is a decrease in footfall or sales.

    • Analyze the competition in the area.

    • Check if there are any supply chain issues.

    • Evaluate the marketing strategies and promotions.

    • Assess the economic conditions of the area.

    • Consider the impact of COVID-19 on consumer behavior.

    • Review the store's inventory management and pricing strategies.

  • Answered by AI
  • Q2. Heres some data about the quantity of a particular item sold in a store for the last few weeks. Any thoughts?
  • Q3. You have two brands of milk that you can sell in your store,. Which one would you pick?
  • Ans. 

    I would pick the brand that has a higher quality and better taste.

    • Check the quality and taste of both brands

    • Consider the price of each brand

    • Look at the expiration date of both brands

    • Consider the popularity of each brand among customers

  • Answered by AI
  • Q4. Why do you want to work at Dunnhumby?
  • Ans. 

    I am passionate about data-driven insights and Dunnhumby's reputation as a leader in customer data science.

    • I am impressed by Dunnhumby's innovative approach to customer data science

    • I am excited about the opportunity to work with a talented team of data analysts

    • I am drawn to Dunnhumby's reputation for delivering actionable insights to clients

    • I believe that Dunnhumby's focus on customer-centricity aligns with my own valu...

  • Answered by AI
  • Q5. Tell me about this particular internship that you did
  • Ans. 

    I interned at a marketing firm where I worked on social media campaigns and market research.

    • Assisted in creating social media content for clients

    • Conducted market research on target demographics

    • Analyzed data to improve campaign performance

    • Attended client meetings and presented findings

    • Learned about marketing strategies and industry trends

  • Answered by AI

Interview Preparation Tips

Round: Resume Shortlist
Experience: 70 people shortlisted probably by cv and pre-assessment test results.

Round: Group Discussion
Experience: 70 shortlisted candidates were divided into 10 groups of 10. GD started, we sat in a circle around a table. All of us were handed a booklet and rough sheets. The interviewers told us that the booklet had three sections. Each section contained some data about a company followed by a question. We, as a group had to answer the three questions within one hour. He, himself suggested that we take twenty minutes per section - 5 mins to go through the data, fifteen to discuss and come to a conclusion. The first section gave us an idea about the company and asked some general questions about decreasing costs. Generic case study stuff. The next two sections were quant heavy. Required us to do a lot of calculations albeit simple. We divided the task among the group members. Ran out of time before solving the third question. Interviewer stepped in and helped us reach a conclusion. We were asked to leave the rough sheet behind. One of the longest and most civil Gds that I have attended. A wonderful experience.
Tips: Try to help move the discussion forward. Draw out your calculations and tables in the rough sheet. Let others speak, one hour is enough time for everyone to shine :).

Round: Case Study Interview
Experience: One interviewer. Small talks about the GD. A moderately long case followed by two short cases. The cases involved some quants. Nothing fancy. I did not follow any framework but he did not seem to mind. He helped me out any place that i got stuck. Asked me about why Dunnhumby. Nailed this answer. Did not ask a lot a questions from my cv, just about an internship i had done at a startup. Asked me whether i was comfortable with coding, told him i had not coded since my first year at college. That was it. Shaked hands and asked me to wait outside. HR came and told me i got the job.
Tips: Think out loud. Whatever you are thinking when looking at the tables or numbers, just speak them out loud for the interviewer so that he knows your thought process. Learn about the company a little bit before showing up for the interview. I was asked only cases, I heard others were asked guesstimates as well.

General Tips: Case in Point is more than enough as far as preparation is concerned. A good CV and CGPA helps. Don't worry, I myself lacked both :P
Skills: Ability To Work In A Team, Case Solving Ability, Quant+Math
College Name: IIT Kharagpur
Motivation: Wanted a job as an analyst with a good work-life balance and a moderately good pay.

I applied via Naukri.com and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Basic Introduction, Why u want to join this company, why u want to do this work?
  • Q2. Strengths and weekness, Where do u see urself in x year?

Interview Preparation Tips

Interview preparation tips for other job seekers - Nothing to worry, Chill interview session, Main focus should be on Written test that include Apti, Resoning, and Company related task(easy).

I applied via Referral and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Basic concept of c#,.net framework
  • Q2. What is CFA and DFA in entity framework core
  • Ans. 

    CFA and DFA are Change-Tracking and Database-First Approaches in Entity Framework Core.

    • CFA (Change-Tracking Approach) is used to track changes made to entities in memory and then save them to the database.

    • DFA (Database-First Approach) is used to generate entity classes and DbContext from an existing database schema.

    • CFA is useful when working with disconnected entities, while DFA is useful when working with an existing ...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Basic questions

Interview Preparation Tips

Interview preparation tips for other job seekers - It is easy to clear

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Asked about projects. Quite aloberately.
  • Q2. What is authorization and authentication?
  • Ans. 

    Authentication verifies the identity of a user, while authorization determines what actions they are allowed to perform.

    • Authentication confirms the identity of a user through credentials like passwords or biometrics.

    • Authorization determines the level of access a user has to resources or actions.

    • Example: Logging into a system with a username and password is authentication, while being able to view or edit specific files

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - More implementation oriented questions.

International Data Corporation Interview FAQs

How many rounds are there in International Data Corporation Customer Engagement Manager interview?
International Data Corporation interview process usually has 2 rounds. The most common rounds in the International Data Corporation interview process are Resume Shortlist and HR.
What are the top questions asked in International Data Corporation Customer Engagement Manager interview?

Some of the top questions asked at the International Data Corporation Customer Engagement Manager interview -

  1. What KPI metrics u...read more
  2. Onboarding experie...read more

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International Data Corporation Customer Engagement Manager Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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