Innova Solutions Service Desk Engineer Interview Questions and Answers

1st round was aptitude

After 1 month there was a GD round .

Q1. Introduction , Communication check
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Q2. Computer Networking questions
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Q1. Difference between pst and ost
Ans. 
PST is a personal storage table used by Outlook to store emails, while OST is an offline storage table used for offline access to emails.
• PST is used for storing emails, contacts, calendar items, and other data in Outlook.

• OST is a cached copy of the mailbox stored on the local computer for offline access.

• PST files are typically used for archiving or backing up emails, while OST files are used for offline access to email...read more
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Quant,verbal,reasoning

Q1. What are layers in Network
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Q2. How to find ip of system
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Q1. What are the troubleshooting steps you follow if printer is not working
Ans. 
Troubleshooting steps for a non-working printer
• Check if the printer is turned on and connected to power

• Ensure the printer is connected to the computer properly

• Check for any error messages on the printer display or computer

• Restart the printer and computer

• Update printer drivers

• Check for paper jams or low ink levels
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Q2. We usually ask the user to connect the printer again and disconnect it, if that does not help we remap the printer using IP address and then updated the printer drivers, check of windows updates. Hello
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Q3. How do you resolve issues with VPn
Ans. 
I resolve VPN issues by troubleshooting network connections, checking VPN settings, and ensuring proper authentication.
• Troubleshoot network connections to ensure they are stable and properly configured

• Check VPN settings to ensure they are correct and match the VPN server

• Ensure proper authentication by verifying credentials and permissions

• Update VPN client software if necessary

• Restart VPN services or devices if needed
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Q4. Close the VPN using task manager, then reopen and add the servers provided by your company, check there authentication application is working or not.
Ans. 
To close and reopen VPN using task manager, then add servers and check authentication application.
• Open task manager by pressing Ctrl + Shift + Esc

• Find VPN application in the list of processes and end task

• Reopen VPN application and add servers provided by company

• Check authentication application to ensure it is working properly
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Q1. Self Introduction
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Q2. What is Active Directory
Ans. 
Active Directory is a directory service developed by Microsoft for managing network resources and user accounts.
• Active Directory is used to centrally manage and authenticate users, computers, and other network resources in a Windows domain environment.

• It provides a hierarchical structure of objects, such as users, groups, and organizational units (OUs), which can be organized and managed based on the organization's nee...read more
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Q3. What is DNS ?
Ans. 
DNS stands for Domain Name System. It is a decentralized system that translates domain names into IP addresses.
• DNS is used to resolve domain names to their corresponding IP addresses.

• It helps in the efficient routing of internet traffic by translating human-readable domain names into machine-readable IP addresses.

• DNS operates through a hierarchical structure of servers, including authoritative DNS servers, recursive DN...read more
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Q1. IP address, VPN, Office 365
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Q2. Windows troubleshooting, SLA, Communication
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Q3. Outlook troubleshooting, Microsoft Office 365 License.
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It is the basic aptitude and maths problems

They given the title we have to prepare and speak for 5mins

Q1. About the role and skills
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