Types of tickets include incident tickets, service request tickets, change request tickets, and problem tickets. Incident tickets are raised when there is an unplanned interruption to a service or a reduction in the quality of a service. Service request tickets are raised when a user requests a new service or a change to an existing service. Change request tickets are raised when a change to a service or system is required. Problem tickets are raised when the root cause of recurring incidents needs to be identified and resolved.

Infosys BPM Interview Questions: Types of tickets?

Asked inInfosys BPM ,Team Leader (Technical)

Types of tickets?

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Types of tickets include incident tickets, service request tickets, change request tickets, and problem tickets.

Incident tickets are raised when there is an unplanned interruption to a service or a re...read more

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Incident, request, problem, change.

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Technical Round

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