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ICICI Bank Deputy Branch Manager Interview Questions and Answers

Updated 9 May 2024

Q1. How do you manager cash inflow and outflow in branch

Ans.

I manage cash inflow and outflow by monitoring transactions, forecasting cash needs, and implementing cash management strategies.

  • Monitor daily transactions and reconcile cash drawers

  • Forecast cash needs based on historical data and upcoming expenses

  • Implement cash management strategies such as investing excess cash or securing lines of credit

  • Ensure compliance with regulatory requirements and internal policies

  • Communicate with other departments to coordinate cash needs and optimi...read more

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Q2. If cash counter cashier are on leave or stick how will you manage

Ans.

I will assign other staff members to handle the cash counter and ensure proper training is given.

  • Identify staff members who are trained to handle cash transactions

  • Assign them to the cash counter

  • Ensure they are properly trained and briefed on cash handling procedures

  • Monitor their performance and provide support as needed

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Q3. If you are asked to choose very new branch with no base and a existing branch what you choose and why and so many other questions related to branch banking

Ans.

I would choose the existing branch with a base as it provides a foundation for growth and stability.

  • Existing branch provides a customer base and established reputation

  • New branch requires building customer relationships from scratch

  • Existing branch may have experienced staff and established processes

  • New branch may offer more opportunities for innovation and creativity

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Q4. How do you increase sales

Ans.

Increasing sales can be achieved through various strategies such as improving customer experience, offering promotions, and expanding product lines.

  • Improve customer experience through excellent service and personalized attention

  • Offer promotions such as discounts, buy-one-get-one-free, or loyalty programs

  • Expand product lines to cater to a wider range of customers

  • Train sales staff to upsell and cross-sell products

  • Utilize social media and online marketing to reach a larger audie...read more

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Discover ICICI Bank interview dos and don'ts from real experiences

Q5. Process of deceased cliam and how to handle cash

Ans.

Deceased claim process and handling cash

  • Verify the death certificate and beneficiary information

  • Freeze the account and stop any pending transactions

  • Release funds to the beneficiary after verifying their identity

  • Maintain proper documentation and follow legal procedures

  • Handle cash with utmost care and security measures

  • Ensure compliance with company policies and regulations

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Q6. What do you think about ICICI Bank?

Ans.

ICICI Bank is a leading private sector bank in India known for its innovative products and services.

  • ICICI Bank is one of the largest private sector banks in India

  • It offers a wide range of banking products and services including savings accounts, loans, credit cards, and investment options

  • ICICI Bank is known for its digital banking initiatives and customer-centric approach

  • The bank has a strong presence both in India and internationally

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Interview Process at ICICI Bank Deputy Branch Manager

based on 30 interviews
4 Interview rounds
Resume Shortlist Round
HR Round - 1
HR Round - 2
Personal Interview1 Round
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