What is the difference between customer care and customer experience?

Question

Accepted Answer

Customer care focuses on addressing customer needs and resolving issues, while customer experience encompasses the overall journey and perception of the customer.

Customer care involves providing support and assistance to customers, ensuring their needs are met.
Customer experience refers to the overall impression and perception a customer has throughout their interactions with a company.
Customer care is reactive, responding to customer inquiries and resolving problems.
Customer experience is proactive, aiming to create positive interactions and memorable moments for customers.
Customer care focuses on individual interactions, while customer experience considers the entire customer journey.
For example, customer care may involve resolving a billing issue, while customer experience encompasses factors like website usability, product quality, and brand reputation.

Accepted Answer

Service is when you help the customer with her concern only 
Experience is when you assist with her concern and go extra mile ahead with extra information to avoid her coming back again and bring smile on her face leaving a WOW experience.

What is the difference between customer care and customer experience?

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