WHAT IS INCIDENT MANAGEMENT AND CHANGE MANAGEMENT?

Question

Accepted Answer

Incident management involves resolving unplanned disruptions to services, while change management focuses on implementing planned changes to systems.

Incident management is the process of managing and resolving unplanned disruptions to services in order to restore normal operations as quickly as possible.
Change management is the process of planning, implementing, and controlling changes to systems or services in a structured way to minimize disruption and maximize benefits.
Incident management focuses on restoring normal operations, while change management focuses on implementing planned changes.
Examples: Incident management includes responding to system outages, software failures, or security breaches. Change management includes deploying software updates, implementing new features, or upgrading hardware.

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