Heads Up For Tails Sales and Customer Service Executive Interview Questions and Answers

Q1. What is Sales and Customer Service
Ans. 
Sales and customer service involves the process of selling products or services to customers and providing support and assistance to ensure customer satisfaction.
• Sales and customer service is the combination of activities aimed at generating sales and maintaining positive relationships with customers.

• Sales involves identifying potential customers, promoting products or services, and closing deals.

• Customer service invol...read more
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Q2. How to delight a Customer
Ans. 
Delight a customer by providing exceptional service and going above and beyond their expectations.
• Listen actively to their needs and concerns

• Offer personalized solutions and recommendations

• Provide timely and efficient service

• Follow up to ensure satisfaction

• Offer unexpected gestures of appreciation, such as a handwritten note or small gift
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Q3. BY PROVIDING THEM GOOD CUSTOMER SERVICE
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Q4. What is the full form of KPI
Ans. 
KPI stands for Key Performance Indicator.
• KPI is a measurable value that demonstrates how effectively a company is achieving key business objectives.

• It is used to evaluate the success of an organization or individual in meeting targets.

• KPIs vary depending on the industry and specific goals of the company.

• Examples of KPIs include sales revenue, customer satisfaction ratings, and employee productivity.

• KPIs help in monitor...read more
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Communication skills