What is charge back process

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Chargeback process is a procedure where a customer disputes a transaction and requests a refund from the merchant.

Chargeback process occurs when a customer contacts their bank or credit card company to dispute a charge.
The customer claims that the transaction was unauthorized, fraudulent, or that they did not receive the goods or services.
The bank or credit card company investigates the claim and if found valid, initiates a chargeback to the merchant.
The merchant is then required to provide evidence to prove the validity of the transaction.
If the merchant fails to provide sufficient evidence, the funds are taken back from the merchant's account and returned to the customer.
Examples of chargeback reasons include non-delivery of goods, defective products, unauthorized transactions, or billing errors.

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