Harry Ford Customer Relation Executive Interview Questions and Answers

Behave politely, listen actively, empathize, and provide solutions.

• Greet the customer with a smile and use polite language.

• Listen actively to their concerns and show empathy.

• Provide solutions to their problems and follow up to ensure satisfaction.

• Be patient and understanding, even in difficult situations.

• Avoid arguing or being defensive, and apologize if necessary.

• Thank them for their business and invite them to return...read more