Hallmark Global Technologies Customer Service Executive Interview Questions and Answers

Customer care is the process of providing assistance and support to customers before, during, and after a purchase.

• Customer care involves listening to customers and addressing their concerns

• It includes providing information about products or services

• Customer care also involves resolving complaints and issues in a timely and satisfactory manner

• It can be provided through various channels such as phone, email, chat, or in...read more

My experience in my last customer care call was positive.

• The customer was frustrated at first, but I was able to calm them down and address their concerns.

• I actively listened to the customer and showed empathy towards their situation.

• I provided clear and concise information to the customer and offered solutions to their problem.

• The customer thanked me for my help and ended the call on a positive note.

As a customer service executive, I would address the issue of missing items in the parcel and ensure customer satisfaction.

• Listen to the customer's complaint and apologize for the inconvenience caused.

• Ask for the order number and details of the missing item.

• Check the inventory and shipping records to identify the issue.

• Offer a solution such as sending the missing item or refunding the amount.

• Ensure that the customer is...read more

Companies should have a backup plan in case of internet outage.

• Companies can have a secondary internet connection from a different provider.

• They can also have offline customer service options such as phone or in-person support.

• Having a contingency plan in place can prevent major disruptions to customer service.

• Examples of backup plans include using mobile hotspots, satellite internet, or even a backup generator to powe...read more