What is quality in Ground staff?

Question

Accepted Answer

Quality in Ground staff refers to providing efficient and safe services to passengers and maintaining a high level of professionalism.

Ensuring timely and safe departure and arrival of flights
Providing excellent customer service to passengers
Maintaining cleanliness and organization in the airport and on the aircraft
Adhering to safety regulations and protocols
Being knowledgeable about airport and airline policies and procedures
Communicating effectively with team members and other departments
Handling customer complaints and resolving issues in a professional manner

Accepted Answer

It was found that the service quality of ground of ground staff was moderate. The highest dimension of service quality realzation was tangible, followed successively by reliability  assurance, empathy and responsivness, the passengers perception of the ground staff service quality varied by gender and age group.

What is quality in Ground staff?

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