When you able to provide customer service at that line ? How to handle minor and major trouble shooting at the site?

Question

Accepted Answer

I am able to provide customer service at all times and handle minor and major troubleshooting by staying calm, listening to the customer's concerns, and following established protocols.

Stay calm and listen to the customer's concerns
Follow established troubleshooting protocols
Communicate effectively with the customer throughout the process
Seek assistance from senior technicians if needed
Document the troubleshooting process and solutions for future reference