Globus Stores Department Manager Interview Questions and Answers

Q1. Previous work experience
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Q2. Contact CLUSTER MANAGER
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Q1. Team leader management
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Q2. Prepration in floor
Ans. 
Preparation in floor refers to the process of organizing and setting up the floor area for various activities.
• Ensure the floor is clean and free of any obstacles or hazards

• Arrange furniture and equipment in a functional and aesthetically pleasing manner

• Set up signage or markings to guide people and indicate different areas

• Prepare necessary materials or supplies for activities or events

• Coordinate with staff or team memb...read more
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Q3. Team handling and staff management
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Floor stock saf handling

Shift assignment and staff management

Q1. Technical issues for customer support and solutions
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Technical issues in customer support and their solutions
• Identify common technical issues faced by customers

• Provide troubleshooting steps for customers to resolve issues

• Train customer support team on technical knowledge and problem-solving skills

• Implement a ticketing system to track and prioritize technical issues

• Collaborate with the technical team to address complex technical problems

• Regularly update customer support t...read more
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Q1. Customer service one to disscus
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Q1. How to grow sale
Ans. 
To grow sales, focus on customer satisfaction, marketing strategies, and employee training.
• Improve customer experience to increase repeat business

• Implement targeted marketing campaigns to reach new customers

• Train employees to upsell and cross-sell products

• Analyze sales data to identify trends and opportunities

• Offer promotions and discounts to attract price-sensitive customers
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Q2. How to handle team
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Q1. How to handle customer problem
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Handle customer problems by listening, empathizing, finding a solution, and following up.
• Listen actively to the customer's issue

• Empathize with the customer's frustration

• Find a solution that satisfies the customer

• Follow up to ensure the problem is resolved
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Q2. How will improve ipcm
Ans. 
I will improve ipcm by implementing new training programs, streamlining processes, and increasing communication.
• Implement new training programs to enhance employee skills and knowledge

• Streamline processes to increase efficiency and productivity

• Increase communication among team members and departments to improve collaboration and problem-solving

• Provide regular feedback and performance evaluations to identify areas for i
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Q1. What is my name
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The interviewer's name is not provided in the question.
• The question does not provide the interviewer's name.

• It is not possible to answer the question without knowing the interviewer's name.
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Q2. Introducing about self
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Q1. Introduction, living place, mode of transport
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Q2. Job role , responsibility, kpi
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