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I applied via Naukri.com and was interviewed before Feb 2023. There was 1 interview round.
Telecom refers to the transmission of information over long distances using various technologies and devices.
Telecom involves the use of telecommunications networks to transmit voice, data, and video signals.
It includes technologies such as telephone networks, mobile networks, satellite communication, and internet protocols.
Telecom engineers design, implement, and maintain these networks to ensure reliable and efficien...
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GoodL1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B)
European client - WFO/WF client location Pune
24/7 weekly shift roaster/International call handling experience,5 days working.
Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation
Ping command
Difference between service request & incidents.
Aware about the SLA/Metrics handled.
Situational Questions (looking at presence of mind)
GoodL1 Service Desk Technical Support (JL2A & Jl3A)/Voice+Chat (NO 2B)
European client - WFO/WF client location Pune
24/7 weekly shift roaster/International call handling experience,5 days working.
Trouble shooting lists – VPN, BSOD, Bit locker, MS teams, Password reset, Active directory, Printer, Outlook/webmail/Add ins/PST/DST/, BIOS, Drivers & Installation
Ping command
Difference between service request & incidents.
Aware about the SLA/Metrics handled.
Situational Questions (looking at presence of mind)
I applied via Job Portal and was interviewed before Jul 2020. There were 3 interview rounds.
Customer Service Executive
14
salaries
| ₹1.8 L/yr - ₹4 L/yr |
Sales Executive
7
salaries
| ₹2 L/yr - ₹2.4 L/yr |
Project Coordinator
5
salaries
| ₹2.5 L/yr - ₹4.6 L/yr |
Customer Sales Executive
5
salaries
| ₹1.9 L/yr - ₹2.4 L/yr |
Engineer
4
salaries
| ₹1.5 L/yr - ₹2.2 L/yr |
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