Germanium Technologies CSR Executive Interview Questions and Answers

Q1. How can you handle customer
Ans. 
I handle customers by actively listening to their concerns and providing effective solutions.
• Listen actively to understand their concerns

• Empathize with their situation

• Provide effective solutions to their problems

• Maintain a positive and professional attitude

• Follow up to ensure their satisfaction
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Q1. Personal interview
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Q1. Privious company experience and bla bla
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Q1. What's your interest, hobby, Tell me about yourself.
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Q1. Quickly run me through your profile?
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Written test. Four options were given for each question. You have to select the correct answer.

They had given one topic. Everyone had to soeak three to four sentences on that particular topic.

Q1. Just casual info about you like background checks and vocals
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Q2. Qualification, past experiences
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Q3. How to handle objections , how to deny someone if u are not able to help him and acceptance
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Q4. Be confident never show that you are nervous ,avoid fumbling over interview , no blank faces in interview
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Q1. 1 introduction part 2 how was your yesterday
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Q2. Yesturday, i woke up early in the morning around 7 am. I brushed my teeth and freshed up. I had has break fast, after this, I got ready for the class, I went my institute and I study for around 2 hours, a...read more
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Q1. What do you understand about e-commerce
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Q2. What is customer service
Ans. 
Customer service is the support and assistance provided to customers before, during, and after a purchase.
• Customer service involves addressing customer needs and concerns

• It includes providing information about products or services

• It also involves resolving customer complaints and issues

• Examples include answering phone calls, responding to emails, and providing in-person assistance

• Good customer service can lead to custo
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Q1. Tell me something about your self
Ans. 
I am a dedicated and passionate CSR Executive with a strong background in community engagement and sustainability initiatives.
• Experienced in developing and implementing CSR strategies

• Skilled in stakeholder management and communication

• Passionate about making a positive impact on society

• Strong analytical and problem-solving skills

• Previous experience in organizing volunteer events and donation drives
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Q2. Why are you leaving pervious job
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for career advancement

• Seeking new challenges

• Opportunity for professional growth

• Change in industry focus

• Relocation
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Q3. Will you be able to work for pure inbound process
Ans. 
Yes, I am comfortable working for a pure inbound process.
• I have experience handling inbound calls in previous roles.

• I am skilled at providing excellent customer service and resolving issues efficiently.

• I am comfortable working in a fast-paced environment and adapting to different customer needs.

• I am confident in my communication skills and ability to handle a high volume of calls.

• I am eager to learn and grow in a role
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Q4. Salary expectation
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Q5. How soon you can join
Ans. 
I can join within 2 weeks of receiving the offer letter.
• I am currently serving a notice period of 2 weeks at my current job.

• I need to wrap up my current projects before transitioning to a new role.

• I am excited about the opportunity and eager to start contributing to the CSR initiatives.

• I can start the onboarding process as soon as possible to expedite the joining date.
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