Describe how you would handle a situation where a critical customer requirement, not identified during sales or evaluation, is blocking their go-live.

Question

Accepted Answer

Identify the root cause and work with the customer to find a solution.

Gather all necessary information about the requirement and the impact on the customer's business.
Identify the root cause of the issue and determine if it can be resolved within the current system.
If the issue cannot be resolved within the current system, work with the customer to find a workaround or alternative solution.
Communicate regularly with the customer to keep them informed of progress and any potential delays.
Ensure that all stakeholders are aware of the issue and the steps being taken to resolve it.
Document the issue and the steps taken to resolve it for future reference.

Describe how you would handle a situation where a critical customer requirement, not identified during sales or evaluation, is blocking their go-live.

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