AmbitionBox
Interview Questions
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
Filter interviews by
Farfetch Customer Data Analyst Interview Questions and Answers
Farfetch Customer Data Analyst Interview Experiences
1 interview found
Selected
I applied via Approached by Company and was interviewed in Aug 2023. There was 1 interview round.
SQL, hacker rank test
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.
Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.
(5 Questions)
- Q1. What is your understanding of emotional intelligence?
- Ans.
Emotional intelligence is the ability to recognize, understand, and manage emotions in oneself and others.
Emotional intelligence involves self-awareness and self-regulation.
It also includes empathy and social skills.
Example: Being able to remain calm and composed in a stressful customer interaction.
Example: Understanding and responding appropriately to a customer's emotions.
- Q2. What is the role of technical customer service?
- Ans.
Technical customer service involves providing assistance with technical issues and troubleshooting for customers.
Assisting customers with technical issues related to products or services
Troubleshooting problems and providing solutions
Explaining technical information in a clear and understandable way
Offering guidance on how to use products or services effectively
Escalating complex technical issues to higher level suppor
- Q3. What is the difference between customer service and technical support?
- Ans.
Customer service focuses on addressing general inquiries and providing assistance, while technical support deals with resolving technical issues and troubleshooting.
Customer service involves addressing general inquiries and providing assistance with products or services.
Technical support focuses on resolving technical issues, troubleshooting problems, and providing solutions related to technology or software.
Customer s...
- Q4. What are technical skills in customer service?
- Ans.
Technical skills in customer service refer to the ability to use various tools and software to efficiently assist customers.
Proficiency in using customer relationship management (CRM) software
Ability to troubleshoot technical issues remotely
Knowledge of online chat platforms and ticketing systems
Experience with data entry and analysis for customer support
Familiarity with social media platforms for customer interaction
- Q5. What is customer satisfaction?
- Ans.
Customer satisfaction is the measure of how happy and content a customer is with a company's products, services, and overall experience.
Customer satisfaction is the result of meeting or exceeding customer expectations.
It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.
Measuring customer satisfaction can be done through surveys, feedback forms, a...
Interview Preparation Tips
- medical coding
- MATLAB
- Database Administration
Selected
I applied via Walk-in and was interviewed in Feb 2024. There were 2 interview rounds.
Aptitude test with typing.
(2 Questions)
- Q1. Why you want to work with Groupon?
- Q2. Last role where you face challenges?
Selected
I applied via Naukri.com and was interviewed in Mar 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
(5 Questions)
- Q1. What is your aim? In ur job
- Q2. Which location affects your work?
- Q3. Which job likes new generation?
- Q4. How can make money easy way?
- Q5. Which way like by people?
Interview Preparation Tips
Customer Service Representative Interview Questions & Answers
Groupon
Anonymous
posted on 1 May 2024
Selected
I applied via Referral
Just asked to talk about Global Warming
It's just to check our English knowledge.
(1 Question)
- Q1. It's so smooth, not asked many questions.
Selected
I applied via Newspaper Ad and was interviewed in Nov 2024. There was 1 interview round.
• Email/chat-Based scenarios.
• Problem/solving scenario.
• Role specific question.
• Multitasking task.
• Behavioral assessment.
Interview Preparation Tips
1. Develop Strong Communication Skills:
Practice speaking clearly and politely, both on the phone and in writing.
Focus on active listening to understand customer needs.
2. Show Patience and Empathy:
Customers may be upset, so demonstrate patience and understanding.
Offer solutions while maintaining a calm and professional tone.
3. Prepare for Common Scenarios:
Be ready to explain how you would handle angry customers or resolve issues.
Practice answering questions like, "How would you deal with an upset customer?" or "How do you handle difficult situations?"
4. Know the Company and Products:
Research the company’s services or products so you can speak knowledgeably about them.
Familiarity with their customer policies can also help in interview scenarios.
5. Be Solution-Oriented:
Employers value candidates who can resolve problems efficiently and stay focused on solutions.
Prepare examples of when you’ve gone above and beyond to help a customer.
6. Show Adaptability:
Be open to working in shifts or dealing with high-pressure situations.
Employers appreciate flexibility in customer service roles.
7. Practice Handling Multitasking:
In customer service, you may need to juggle multiple tasks. Practice managing multiple customer queries at once, whether in-person or over chat.
Being patient, professional, and solution-focused will help you stand out in the interview process.
I applied via Company Website and was interviewed in Apr 2024. There was 1 interview round.
(1 Question)
- Q1. Tell me about youself
Interview Preparation Tips
Customer Support Associate Interview Questions & Answers
Amazon
Dhananjay Hande
posted on 29 Dec 2024
I applied via AmbitionBox and was interviewed in Nov 2024. There were 8 interview rounds.
(1 Question)
- Q1. COMPANY SHOULD KNOW ABOUT THEIR BASIC EDUCATUON,THEIR SPEAKING SKILLS,THEIR COORDINATION WITH OTHERS, ETC.
(1 Question)
- Q1. WHICH WORK SHOULD BE DONE BY THAT PERSON.
BASIC KNOWLEDGE ABOUT ONLINE PLATFORM.DECISION MAKING ABILITY SHOULD BE THERE.
(1 Question)
- Q1. What are the interests of employees in the workplace?
- Ans.
Employees in the workplace have a variety of interests that can include professional development, work-life balance, social connections, and personal growth.
Professional development opportunities such as training programs, workshops, and mentorship
Work-life balance initiatives like flexible schedules, remote work options, and wellness programs
Social connections through team-building activities, networking events, and c...
How freely he communicates with others.
The company should be aware of the type of work he should prefer.
Customer Support Associate Interview Questions & Answers
Groupon
Muhammed azhar
posted on 14 Jun 2024
Selected
I applied via Referral and was interviewed before Jun 2023. There were 4 interview rounds.
Asked about the advantages and disadvantages of online shopping
Language proficiency and other aptitude
(1 Question)
- Q1. Basic questions related to cs and previous roles and responsibilities
(1 Question)
- Q1. Salary discussions and further procedures
Farfetch Interview FAQs
Tell us how to improve this page.
Farfetch Interviews By Designations
Interview Questions for Popular Designations
- Customer Service Executive Interview Questions
- Customer Care Executive Interview Questions
- Customer Service Associate Interview Questions
- Customer Support Executive Interview Questions
- Senior Customer Relationship Officer Interview Questions
- Customer Support Associate Interview Questions
- Engineer- Customer Support Interview Questions
- Customer Executive Interview Questions
- Show more
Farfetch Customer Data Analyst Interview Process
based on 1 interview
Interview experience
Interview Questions from Similar Companies
|
Senior Data Engineer
5
salaries
|  ₹31 L/yr - ₹35 L/yr |
|
Data Engineer
4
salaries
| ₹16.6 L/yr - ₹28 L/yr |
|
Lead Data Engineer
4
salaries
| ₹33.5 L/yr - ₹43 L/yr |
|
Infrastructure Engineer
3
salaries
| ₹22.5 L/yr - ₹45 L/yr |
|
Senior Infrastructure Engineer
3
salaries
| ₹35 L/yr - ₹53 L/yr |
Myntra
AJIO
Koovs
Voonik
- Home >
- Interviews >
- Farfetch Interview Questions >
- Farfetch Customer Data Analyst Interview Questions
