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Farfetch Customer Data Analyst Interview Questions and Answers
1 interview found
Anonymous
Selected
I applied via Approached by Company and was interviewed in Aug 2023.
1 Interview Round
Coding Test Round
SQL, hacker rank test
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
I applied via Naukri.com and was interviewed in Nov 2024.
2 Interview Rounds
Case Study Round
Understanding customer pain points and demonstrating genuine care is crucial. Professionalism involves being polite, respectful, and competent. It is important to have knowledge of company products or services. Above all, problem-solving skills are essential, along with a commitment to going above and beyond to find solutions.
Technical Round (5 Questions)
- Q1. What is your understanding of emotional intelligence? View Answers (1)
- Q2. What is the role of technical customer service? View Answers (1)
- Q3. What is the difference between customer service and technical support? View Answers (1)
- Q4. What are technical skills in customer service? View Answers (1)
- Q5. What is customer satisfaction? View Answers (1)
Interview Preparation Tips
- medical coding
- MATLAB
- Database Administration
Selected
I applied via Walk-in and was interviewed in Feb 2024.
2 Interview Rounds
Aptitude Test Round
Aptitude test with typing.
One-on-one Round (2 Questions)
- Q1. Why you want to work with Groupon? Add Answer
- Q2. Last role where you face challenges? Add Answer
Selected
I applied via Naukri.com and was interviewed in Mar 2024.
1 Interview Round
HR Round (1 Question)
- Q1. Tell me about your self Add Answer
Selected
I applied via Newspaper Ad and was interviewed in Nov 2024.
1 Interview Round
Assignment Round
• Email/chat-Based scenarios.
• Problem/solving scenario.
• Role specific question.
• Multitasking task.
• Behavioral assessment.
Interview Preparation Tips
1. Develop Strong Communication Skills:
Practice speaking clearly and politely, both on the phone and in writing.
Focus on active listening to understand customer needs.
2. Show Patience and Empathy:
Customers may be upset, so demonstrate patience and understanding.
Offer solutions while maintaining a calm and professional tone.
3. Prepare for Common Scenarios:
Be ready to explain how you would handle angry customers or resolve issues.
Practice answering questions like, "How would you deal with an upset customer?" or "How do you handle difficult situations?"
4. Know the Company and Products:
Research the company’s services or products so you can speak knowledgeably about them.
Familiarity with their customer policies can also help in interview scenarios.
5. Be Solution-Oriented:
Employers value candidates who can resolve problems efficiently and stay focused on solutions.
Prepare examples of when you’ve gone above and beyond to help a customer.
6. Show Adaptability:
Be open to working in shifts or dealing with high-pressure situations.
Employers appreciate flexibility in customer service roles.
7. Practice Handling Multitasking:
In customer service, you may need to juggle multiple tasks. Practice managing multiple customer queries at once, whether in-person or over chat.
Being patient, professional, and solution-focused will help you stand out in the interview process.
Selected
I applied via Referral
3 Interview Rounds
Group Discussion Round
Just asked to talk about Global Warming
Aptitude Test Round
It's just to check our English knowledge.
HR Round (1 Question)
- Q1. It's so smooth, not asked many questions. Add Answer
Cheepurupalli Joshma
I applied via Job Portal and was interviewed in Aug 2024.
2 Interview Rounds
Technical Round (5 Questions)
- Q1. Tell me about your self? View Answers (1)
- Q2. What is customer support? View Answers (1)
- Q3. How do you handle an arguing customer? View Answers (1)
- Q4. How do you respond if you don't know the answer to a customers question? View Answers (1)
- Q5. What is customer satisfaction?what are the qualities of customer support executive? View Answers (1)
HR Round (5 Questions)
- Q1. Tell me about your self? View Answers (1)
- Q2. What is your strengths and weaknesses? View Answers (1)
- Q3. Why do you need a job? View Answers (1)
- Q4. Why should we hire you? View Answers (1)
- Q5. Why do you want to join in our organisation? View Answers (1)
I applied via Company Website and was interviewed in Apr 2024.
1 Interview Round
One-on-one Round (1 Question)
- Q1. Tell me about youself Add Answer
Interview Preparation Tips
shubhangi sikarwar
Selected
I applied via Company Website and was interviewed in Sep 2024.
1 Interview Round
One-on-one Round (5 Questions)
- Q1. What your pet name View Answers (1)
- Q2. What your favourite game View Answers (1)
- Q3. What is OTP full from View Answers (1)
- Q4. What is your favourite player in India team View Answers (1)
- Q5. What your best friend View Answers (1)
Interview Preparation Tips
Muhammed azhar
Selected
I applied via Referral and was interviewed before Jun 2023.
4 Interview Rounds
Group Discussion Round
Asked about the advantages and disadvantages of online shopping
Aptitude Test Round
Language proficiency and other aptitude
One-on-one Round (1 Question)
- Q1. Basic questions related to cs and previous roles and responsibilities Add Answer
HR Round (1 Question)
- Q1. Salary discussions and further procedures Add Answer
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