Estée Lauder Companies Demand Planner Interview Questions and Answers

Attending customers requires active listening, empathy, and product knowledge.

• Greet customers warmly and make eye contact.

• Ask open-ended questions to understand their needs.

• Listen actively and show empathy.

• Offer personalized recommendations based on their preferences.

• Demonstrate product knowledge and explain features and benefits.

• Provide excellent customer service and follow up with them.

• Handle complaints and resolve i

The three types of Lear skin are oily, dry, and combination.

• Oily skin produces excess sebum and appears shiny

• Dry skin lacks moisture and can be flaky or itchy

• Combination skin has both oily and dry areas, typically oily in the T-zone and dry on cheeks

• Other skin types include sensitive, mature, and acne-prone

I have 2 years of experience working as a Beauty Advisor at a high-end cosmetics store.

• Provided personalized skincare and makeup recommendations to customers

• Demonstrated product application techniques

• Assisted with inventory management and restocking

• Participated in training sessions on new product launches

I am located in a busy shopping mall in the city center.

• Located in a busy shopping mall

• In the city center

• Accessible by public transportation