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ekincare Customer Delight Associate Interview Questions and Answers

Updated 17 Nov 2021

ekincare Customer Delight Associate Interview Experiences

1 interview found

Interview Questionnaire 

1 Question

  • Q1. Customer support/service related

Interview Preparation Tips

Interview preparation tips for other job seekers - They hired me for non voice/semi voice customer support role ane forced me to work on outbound sales against my will.. though before joining i made it very clear what the role was and if that involved and target based work, but later they started forcing me to work on outbound telesales and started pressuring for achieving targets.. was very disappointed that had even after confirming before joining had to go through all these.. very bad experience.. pls be careful before joining!

Interview questions from similar companies

Interview Questionnaire 

2 Questions

  • Q1. Will ask in depth
  • Q2. They will see how much subject knowledge you have
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Mar 2024, where I was asked the following questions.

  • Q1. What is RCM
  • Q2. What are icds and cpts
  • Q3. How many insurance are available for a person
  • Q4. What is selfpay

Interview Preparation Tips

Interview preparation tips for other job seekers - Very good experience in health care services.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Hr taken self introduction
Round 3 - One-on-one 

(2 Questions)

  • Q1. Higher authority taken next. Discussed about company rulws and regulations
  • Q2. Yes after one round they taken some time and again they took second round

Interview Preparation Tips

Interview preparation tips for other job seekers - My process is duly

I applied via Naukri.com and was interviewed before Jul 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic questions and answers
Round 3 - Technical 

(1 Question)

  • Q1. Related to work profile
Round 4 - One-on-one 

(1 Question)

  • Q1. Basic and general information

Interview Preparation Tips

Interview preparation tips for other job seekers - Poor management and not good work environment people are force to left the company.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Brief about your job experience.

Interview Questionnaire 

3 Questions

  • Q1. Give your introduction
  • Q2. Past job and experience
  • Q3. How did you know about here and refrence

Interview Preparation Tips

Interview preparation tips for other job seekers - you should have positive attitude, attractive personality, knowledge and smile on your face.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is MOM form
  • Ans. 

    MOM form stands for Minutes of Meeting form, which is a document used to record the discussions, decisions, and action items from a meeting.

    • MOM form typically includes details such as meeting date, time, location, attendees, agenda items, discussions, decisions made, and action items assigned.

    • It serves as a formal record of what transpired during the meeting and helps ensure that all participants are on the same page r...

  • Answered by AI
  • Q2. What is RCM cycle

Interview Preparation Tips

Interview preparation tips for other job seekers - Good experience
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I appeared for an interview in Sep 2024, where I was asked the following questions.

  • Q1. How would you manage an escalation when a payer has provided incorrect information?
  • Q2. What are the key components in an authorization approval letter?
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Aug 2022. There were 6 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic details , experience, sales outbound process, everything is good 😇
Round 3 - One-on-one 

(1 Question)

  • Q1. Hod round that was great by mrs. Savleen kaur she is very professional towards work.she is great personality women.😊
Round 4 - One-on-one 

(2 Questions)

  • Q1. Basic details Experience Job profile Motivational experience shared
  • Q2. Tell me about yourself? Experience Explain the job profile Motivation Problem solving
Round 5 - Aptitude Test 

Basic interview
Experience
How to start the work?
Explain the process
Procedure

Round 6 - Technical 

(1 Question)

  • Q1. Knowledge about the past experience Basic details

Interview Preparation Tips

Interview preparation tips for other job seekers - Great opportunity for fresher mainly to grab vast knowledge about medical knowledge which was the best part 😇🫰

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