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Engaged Employer

ekincare

Compare

3.0

based on 95 Reviews

1 ekincare Job

Customer Success Manager

eKincare

3.0

based on 95 Reviews

1-2 years

Pune

1 vacancy

Customer Success Manager

ekincare

posted 13hr ago

Job Role Insights

Flexible timing

Key skills for the job

Salesforce Healthcare Project Management Product Design Customer Experience Management Wellness

+ 2 more

Job Description

As a Client Success Manager, you will work closely with our clients to help them adopt all areas of our product while delivering insights and recommendations that result in measurable client value. With the help of supporting teams at ekincare, you will ensure high customer engagement and achieve defined success metrics.

Role : Customer Success Manager
Designation: Associate Manager
Location : Pune
Reporting to : Regional Head - Customer Success

Responsibilities:

Develop and manage clients portfolios
Sustain business growth and profitability by maximizing value
Be the bridge and the only source of the information exchange between the client and the organization
Analyze customer data to improve customer experience
Hold product demonstrations for customers
Evaluate and improve tutorials and other communication infrastructure
Handle and resolve customer requests and complaints
Ensure client satisfaction and retention
Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction
Minimize customer churn
Aid in product design and development

The successful applicant:

1-2 years of work experience in Customer facing/Sales roles
MBA graduate/Masters pursuing from any university/business school/ top college
Excellent communication and presentation skills
Project Management Ability and a Proactive Approach
Should be open and to work in the field for in-person client meetings/events

Career opportunities and benefits:

Play a key role in a successful high-growth startup
Be at the forefront of new-age health-tech
Enjoy attractive compensation, incentives, ESOPs, health and fitness membership benefits

Employment Type: Full Time, Permanent

Read full job description

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