What is incident and what is service request.

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An incident is an unplanned interruption to a service, while a service request is a request for information or advice, or for a standard change.

Incidents are usually caused by technical errors or failures, and can result in service downtime or degradation.
Service requests are typically routine and do not require immediate attention.
Examples of incidents include system crashes, network outages, and hardware failures.
Examples of service requests include password resets, software installations, and access requests.
Incidents are usually resolved through incident management processes, while service requests are handled through service request management processes.

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