Explain roles and responsibilities in previous company, what is VPN, how to troubleshoot VPN Connecting issues, what is Cloud

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The roles and responsibilities in my previous company included managing IT service desk operations, troubleshooting VPN connecting issues, and understanding cloud computing.

In my previous company, I was responsible for managing the IT service desk operations, which involved handling user inquiries and resolving technical issues.
I had to troubleshoot VPN connecting issues by analyzing network configurations, checking firewall settings, and verifying user credentials.
I also had to understand cloud computing and its benefits, such as scalability, cost-efficiency, and remote accessibility.
To troubleshoot VPN connecting issues, I would check if the VPN client software is up to date, verify network connectivity, and ensure proper authentication settings.
Cloud computing refers to the delivery of computing services, including storage, servers, databases, software, and analytics, over the internet.
Examples of cloud services include Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP).

Explain roles and responsibilities in previous company, what is VPN, how to troubleshoot VPN Connecting issues, what is Cloud

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