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DataTracks Senior Customer Support Executive Interview Questions and Answers

Updated 4 Aug 2024

DataTracks Senior Customer Support Executive Interview Experiences

1 interview found

Senior Customer Support Executive Interview Questions & Answers

user image Anonymous

posted on 4 Aug 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about your experience
  • Ans. 

    I have over 5 years of experience in customer support roles, including handling escalated issues and managing a team.

    • Managed a team of customer support representatives to ensure timely and effective resolution of customer issues

    • Handled escalated customer complaints and worked to find satisfactory resolutions

    • Implemented new customer support processes to improve efficiency and customer satisfaction

    • Trained new team member...

    • Answered by AI
    Add your answer
  • Q2. What about the role that you have understood
  • Ans. 

    The role of a Senior Customer Support Executive involves providing high-level customer service and resolving complex issues.

    • Managing a team of customer support representatives

    • Handling escalated customer complaints and issues

    • Developing and implementing customer service policies and procedures

    • Analyzing customer feedback to improve service quality

    • Answered by AI
    Add your answer
  • Q3. Chief officer asked something related to global timings(est, ist, etc) and name of currencies
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you have a good communication with decent general knowledge then you can crack it easily

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an application support engineer
Salary Increment after Probation – How to Maximize Chances?
I joined my current company 3 months ago and I’m currently in a 6-month probation period. During the interview, the interviewer mentioned that salary increments after probation are rare, but there’s a slight chance if performance is exceptional. I want to know — is there any practical way to maximize my chances for a salary hike after probation? Also, would it be a good idea to search for new jobs and use an offer to negotiate a raise with my current company? Or would that backfire during the probation period? Looking for advice from people who have faced similar situations. Please share your experiences!
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  • Q2. Ielts score
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Interview preparation tips for other job seekers - easy to crack. good work atmosphere.

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Wipro user image Anonymous

posted on 25 Jun 2021

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Wipro user image Anonymous

posted on 29 Jul 2022

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.

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  • Q1. *Introduce yourself *Purpose of working in the Company *Educational Background *Family Background *Goals and Ambition
    • Add your answer

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Wipro user image Anonymous

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Interview preparation tips for other job seekers - According to me changes are necessary to everyone for enhance their skills and knowledge.

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HCLTech user image Anonymous

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Interview preparation tips for other job seekers - Interview will be easy but time taking will be taken there should be more patience to sit till they call us for the rounds

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Wipro user image Anonymous

posted on 26 Jan 2021

I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.

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Interview preparation tips for other job seekers - I went through two rounds of interview and documentation part is a very long process took me nearly a month
More about working at DataTracks

DataTracks Interview FAQs

How many rounds are there in DataTracks Senior Customer Support Executive interview?
DataTracks interview process usually has 1 rounds. The most common rounds in the DataTracks interview process are One-on-one Round.

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