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DataTracks Senior Customer Support Executive Interview Questions and Answers
DataTracks Senior Customer Support Executive Interview Experiences
1 interview found
Anonymous
Selected
I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
(3 Questions)
- Q1. Tell me about your experience
- Ans.
I have over 5 years of experience in customer support roles, including handling escalated issues and managing a team.
Managed a team of customer support representatives to ensure timely and effective resolution of customer issues
Handled escalated customer complaints and worked to find satisfactory resolutions
Implemented new customer support processes to improve efficiency and customer satisfaction
Trained new team member...
- Q2. What about the role that you have understood
- Ans.
The role of a Senior Customer Support Executive involves providing high-level customer service and resolving complex issues.
Managing a team of customer support representatives
Handling escalated customer complaints and issues
Developing and implementing customer service policies and procedures
Analyzing customer feedback to improve service quality
- Q3. Chief officer asked something related to global timings(est, ist, etc) and name of currencies
Interview Preparation Tips
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ASHISH KUMAR
Selected
I applied via Referral and was interviewed in Sep 2023. There were 3 interview rounds.
(1 Question)
- Q1. Basis of ESG ?? Like what is esg ? What are the process of research? Nonfinancial data?
- Ans.
ESG stands for Environmental, Social, and Governance criteria. It is a set of standards for a company's operations that socially conscious investors use to screen potential investments.
ESG criteria focus on a company's impact on the environment, society, and governance practices.
The research process for ESG involves analyzing a company's policies, practices, and performance in relation to ESG factors.
Nonfinancial data ...
(1 Question)
- Q1. Expectations of salary
Interview Preparation Tips
I applied via Walk-in and was interviewed in Nov 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. I ask about the work process which location and company policy salary and incentives
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Feb 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Are you comfortable with sales? Are you comfortable with regular branch visit?
- Q2. Are you okay with sales?
Interview Preparation Tips
I applied via Referral and was interviewed before Nov 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Do you have any experience?
Interview Preparation Tips
Ask some questions about job role.
I applied via Other and was interviewed before Feb 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. What about your experience with previous company
- Q2. I said very good but salary is not satisfied with work
Interview Preparation Tips
I applied via Referral and was interviewed before Jul 2021. There were 2 interview rounds.
(1 Question)
- Q1. Be clear with your basics
(1 Question)
- Q1. Maven basics, Design Patterns
Interview Preparation Tips
I applied via Company Website and was interviewed in Oct 2019. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Hypothetical Questions - What if the company decides to demote all senior associate s to associate? What will be your reaction??
Interview Preparation Tips
He should not have taken my interview as it was conflict of Interest. 99% of questions was asked by this guy and the other lady in VC only asked 1 general question.
I reported conflict of interest issue to the hiring HR but no action was taken not any reply toy email came.
Interview Questionnaire
1 Question
- Q1. Good communication skills
Interview Questionnaire
1 Question
- Q1. Tell me about your self
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DataTracks Senior Customer Support Executive Interview Process
based on 1 interview
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DataTracks Senior Customer Support Executive Reviews and Ratings
based on 1 review
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