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DataTracks Senior Customer Support Executive Interview Questions and Answers
DataTracks Senior Customer Support Executive Interview Experiences
1 interview found
Anonymous
Selected
I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.
(3 Questions)
- Q1. Tell me about your experience
- Ans.
I have over 5 years of experience in customer support roles, including handling escalated issues and managing a team.
Managed a team of customer support representatives to ensure timely and effective resolution of customer issues
Handled escalated customer complaints and worked to find satisfactory resolutions
Implemented new customer support processes to improve efficiency and customer satisfaction
Trained new team member...
- Q2. What about the role that you have understood
- Ans.
The role of a Senior Customer Support Executive involves providing high-level customer service and resolving complex issues.
Managing a team of customer support representatives
Handling escalated customer complaints and issues
Developing and implementing customer service policies and procedures
Analyzing customer feedback to improve service quality
- Q3. Chief officer asked something related to global timings(est, ist, etc) and name of currencies
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me about your self
- Ans.
I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.
Experienced in B2B sales and account management
Proven track record of meeting and exceeding sales targets
Strong communication and negotiation skills
Ability to build and maintain strong client relationships
Proficient in CRM software and sales analytics
- Q2. What do you mean by Customer serive
- Ans.
Customer service refers to the assistance and support provided to customers before, during, and after a purchase.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, live chat, or in-pe...
- Q3. Tell me How to sales Our product
- Ans.
To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.
Research and understand the target market
Identify the customer's pain points and needs
Highlight the unique features and benefits of our product
Provide excellent customer service and follow-up
Offer promotions or discounts to incentivize purchase
Use persuasive language and storytelling to create an emoti...
Interview Preparation Tips
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week
I applied via Recruitment Consultant and was interviewed before Mar 2017. There were 5 interview rounds.
Interview Preparation Tips
Skills: Communication, Body Language, Problem Solving, Analytical Skills, Presentation Skills, Time Management, Decision Making Skills
Duration: <1 week
I applied via Company Website and was interviewed in Nov 2019. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. Self Introduction and Technical Knowledge about my work.
- Q2. Situation Handling ability and Inter communication skills
- Q3. Software skills and inter personal skills
- Q4. Other aptitudes about the working environment
Interview Preparation Tips
I was interviewed in Apr 2020.
Interview Questionnaire
2 Questions
- Q1. Same questions like how do you see yourself down the line 5 years.
- Q2. Hobbies, Giving topic and need to speak for next 2 minutes.
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Sep 2019. There were 3 interview rounds.
Interview Questionnaire
6 Questions
- Q1. Tell me about yourself, Why do you want to join our company ?
- Q2. I expressed all about myself. I told what am I best at..like I am good at communication skills.. I love to converse with different people from my childhood.. so this voice job profile suits me the best..
- Q3. Why do you think we should select you ONLY for this post ???
- Q4. What are your hobbies ???
- Q5. How quick you can join our company?
- Q6. How much Salary do you expect ?
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Apr 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. About previous experience, why did I leave the job.
- Q2. The exact reasons I have provided along with the experience.
Interview Preparation Tips
I applied via Walk-in and was interviewed before Aug 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Reagrding education, background, work experience etc
- Q2. Just see the confindace of interviewer, not a languages
- Q3. Langugaes does not impact on production
Interview Preparation Tips
I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Jam and previous work experience
Interview Preparation Tips
I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Self introduction
- Q2. Any of 1 topic and why do you want to work in Wipro
- Q3. Tell about the Wipro company
Interview Preparation Tips
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DataTracks Senior Customer Support Executive Interview Process
based on 1 interview
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