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DataTracks Senior Customer Support Executive Interview Questions and Answers

Updated 4 Aug 2024

DataTracks Senior Customer Support Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me about your experience
  • Ans. 

    I have over 5 years of experience in customer support roles, including handling escalated issues and managing a team.

    • Managed a team of customer support representatives to ensure timely and effective resolution of customer issues

    • Handled escalated customer complaints and worked to find satisfactory resolutions

    • Implemented new customer support processes to improve efficiency and customer satisfaction

    • Trained new team member...

  • Answered by AI
  • Q2. What about the role that you have understood
  • Ans. 

    The role of a Senior Customer Support Executive involves providing high-level customer service and resolving complex issues.

    • Managing a team of customer support representatives

    • Handling escalated customer complaints and issues

    • Developing and implementing customer service policies and procedures

    • Analyzing customer feedback to improve service quality

  • Answered by AI
  • Q3. Chief officer asked something related to global timings(est, ist, etc) and name of currencies

Interview Preparation Tips

Interview preparation tips for other job seekers - If you have a good communication with decent general knowledge then you can crack it easily

Interview questions from similar companies

I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. What is Excel what is vlookup what is your strength and weakness

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and bold

I applied via Naukri.com and was interviewed before Nov 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Toefl score
  • Q2. Ielts score

Interview Preparation Tips

Interview preparation tips for other job seekers - easy to crack. good work atmosphere.

I applied via Walk-in and was interviewed before May 2019. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yr self, dream, why choose company, happy moment in your life, inspiration person, Apitutude test

Interview Preparation Tips

Interview preparation tips for other job seekers - Really amazing experience, I working with Infosys last 18 month I learned different different training ,team work process knowledge and other skills I am proud be part of Infosys.

I applied via Walk-in and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Tell me u self and role model
  • Q2. Im shalini from warangal, I completed my studies and I am a fresher

Interview Preparation Tips

Interview preparation tips for other job seekers - Interduce my self

I applied via Recruitment Consulltant and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. *Introduce yourself *Purpose of working in the Company *Educational Background *Family Background *Goals and Ambition

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold and confident about what you speak.

Interview Questionnaire 

1 Question

  • Q1. Why do you look for a job change?

Interview Preparation Tips

Interview preparation tips for other job seekers - According to me changes are necessary to everyone for enhance their skills and knowledge.

I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Technical realted to Sales
  • Q2. Why sales Job you interested

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be clear to crack the interview

I applied via Walk-in and was interviewed before Feb 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Self introduction
  • Q2. Any of 1 topic and why do you want to work in Wipro
  • Q3. Tell about the Wipro company

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview will be easy but time taking will be taken there should be more patience to sit till they call us for the rounds

I applied via Walk-in and was interviewed before Jan 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Jam and previous work experience

Interview Preparation Tips

Interview preparation tips for other job seekers - I went through two rounds of interview and documentation part is a very long process took me nearly a month

DataTracks Interview FAQs

How many rounds are there in DataTracks Senior Customer Support Executive interview?
DataTracks interview process usually has 1 rounds. The most common rounds in the DataTracks interview process are One-on-one Round.

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DataTracks Senior Customer Support Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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DataTracks Senior Customer Support Executive Reviews and Ratings

based on 1 review

2.0/5

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1.0

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2.0

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5.0

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1.0

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2.0

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1.0

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