Cornerstone OnDemand Escalation Manager Interview Questions and Answers

I want to join Cornerstone because of its reputation for innovation and growth in the industry.

• I am impressed by Cornerstone's track record of developing cutting-edge solutions for clients.

• I am excited about the opportunity to work with a team of talented professionals at Cornerstone.

• I believe that my skills and experience align well with the goals and values of Cornerstone.

I handle escalations by addressing the root cause, communicating transparently, and involving relevant stakeholders.

• Identify the root cause of the escalation to prevent future occurrences.

• Communicate transparently with all parties involved to manage expectations.

• Involve relevant stakeholders to find a resolution that satisfies all parties.

• Provide regular updates on the progress of the escalation to keep everyone inform

Yes, I have experience with SaS based products, APIs, and Splunk.

• I have worked with SaS based products such as Salesforce, Microsoft Azure, and Google Cloud Platform.

• I have experience in developing and integrating APIs for various applications.

• I have used Splunk for log management, monitoring, and data analysis in previous roles.