ConvertCart Customer Success Manager Interview Questions and Answers

A fun filled "game based" test, where you had a target number on top of screen and then you had to burst some bubbles which had mathematical equations. So if the target number is 24, then you had to burst bubbles which had equations like '12 x 2' , '8 x 3' , '20+4', '48÷2' etc.
In another round, you also had to arrange the bricks 🧱 to fit into the space by changing the shape of bricks.
There were other aptitude tests also which tested your memory and reflex actions.
Total 9 different games.

After these 9 games, you need to give a psychometric tests that evaluates your personality. 5 questions x 7 rounds = Total 35 questions.

Q1. Questions based on your knowledge of project management and tools. 1. Introduce yourself 2. Explain your day to day life at work. 3. Difference between Agile and Waterfall. 4. Which ETL tools have you wor...read more
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Q1. 1. How many different types of API do you know about? 2. What's the difference between SOAP API and REST API?
Ans. 
There are two main types of APIs - SOAP API and REST API.
• SOAP API is a protocol-based API that uses XML for communication, while REST API is an architectural style that uses standard HTTP methods like GET, POST, PUT, DELETE.

• SOAP API has a strict set of rules and standards, while REST API is more flexible and lightweight.

• SOAP API requires more bandwidth and resources compared to REST API.

• Examples of SOAP APIs include Sa...read more
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Q2. 3. If you reach out to a vendor for API integration, what information would you look for?
Ans. 
Key information for API integration with a vendor
• Vendor's API documentation

• Authentication methods required

• Rate limits and usage restrictions

• Data formats supported (JSON, XML, etc.)

• Error handling and response codes

• Testing environment availability
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Q3. 4. What are the items in project contract? What factors would you include if you need to create a contract, so that client doesn't hold you for any legal issues?
Ans. 
Items in a project contract and factors to prevent legal issues with clients.
• Scope of work

• Project timeline

• Payment terms

• Deliverables

• Change management process

• Termination clauses

• Confidentiality agreements

• Dispute resolution mechanisms
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Q1. One on one round with Project head. He wanted to understand how a typical project is handled at my current organisation, right from sales handover to closure.
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Q1. Final round before the HR round, was conducted by Founder and CEO. 1. How does your goals and ambitions align with the job?
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Q2. 2. Why do you want to become a Project manager and not a product manager?
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Q3. 3. Why do you want to join Signzy? Are you aligned with the work and culture of Signzy?
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Q4. 4. A strategy based question was asked to check the thought process. If the company is not doing well overall, and your top leadership have abandoned the company and I ask you to take a responsibility of D...read more
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Q1. 1. Resume review and details on each work experience. 2. Salary expectations and what will I do if I am offered a salary which is half of my current CTC? 3. Any offer in hand? 4. Joining date and any exi...read more
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