Concentrix Corporation Senior Technical Support Engineer Interview Questions and Answers

To check if internet is working, perform basic troubleshooting steps and use online tools.

• Check if other devices are able to connect to the internet

• Restart the router/modem and the device

• Check if the device has a valid IP address

• Ping a website or IP address to check for connectivity

• Use online tools like speedtest.net to check for internet speed

• Contact the internet service provider for further assistance

No post situation with computer refers to a scenario where the computer fails to complete the Power-On Self-Test (POST) process.

• It could be due to hardware failure, such as a faulty power supply, motherboard, or RAM.

• It could also be due to software issues, such as corrupted BIOS or operating system files.

• Troubleshooting steps include checking hardware connections, resetting BIOS, and running diagnostic tests.

• Examples of symptoms include no display on the monitor, no beep soun...read more

DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices on a network.

• DHCP is used to automatically assign IP addresses to devices on a network.

• It helps in reducing the manual effort required to configure IP addresses on each device.

• DHCP servers lease IP addresses to devices for a specific period of time.

• DHCP also provides other network configuration information like subnet mask, default gateway, DNS serv...read more

The boot process is the sequence of events that occur when a computer system is turned on.

• The BIOS (Basic Input/Output System) performs a Power-On Self-Test (POST)

• The BIOS loads the bootloader from the boot device

• The bootloader loads the operating system kernel

• The kernel initializes the system and loads necessary drivers and services

• The user is presented with a login screen or desktop environment

Domain Name System (DNS) is a system that translates domain names to IP addresses on the internet.

• DNS is like a phone book for the internet, translating human-readable domain names (like google.com) to machine-readable IP addresses (like 172.217.3.206).

• DNS helps users access websites and other online services by resolving domain names to their corresponding IP addresses.

• DNS servers store DNS records that contain information about domain names and their associated IP addresses...read more

Active Directory is a directory service developed by Microsoft for Windows domain networks.

• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows administrators to control access and permissions

• Facilitates single sign-on for users across network services

DORA Process stands for Define, Observe, Reflect, and Adjust. It is a continuous improvement process used in technical support.

• Define the problem or goal

• Observe the current situation or process

• Reflect on what could be improved

• Adjust processes or strategies accordingly

• Example: Using DORA Process to improve response time in technical support tickets