Citicorp Support Operations Analyst Interview Questions and Answers

It is basic questions

Q1. Tell me about ur self
Ans. 
I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.
• 5 years of experience in technical support

• Skilled in troubleshooting hardware and software issues

• Strong communication and problem-solving skills
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Q2. More questions related to dbms, os and networks
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Q1. What is DHCP and explain FSMO rules?
Ans. 
DHCP is a network protocol that automatically assigns IP addresses to devices. FSMO rules are roles in Active Directory that control specific operations.
• DHCP stands for Dynamic Host Configuration Protocol

• DHCP automatically assigns IP addresses to devices on a network

• FSMO (Flexible Single Master Operations) roles are specialized roles in Active Directory that control specific operations like schema master, domain naming
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Q2. How set firewall outside Policy?
Ans. 
To set firewall outside policy, you need to adjust the rules and configurations to allow or block specific traffic.
• Review the current firewall policy to understand what is allowed and what is blocked

• Identify the specific traffic or IP addresses that need to be allowed or blocked

• Adjust the firewall rules and configurations accordingly

• Test the changes to ensure they are working as intended
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Q1. What is database
Ans. 
A database is a structured collection of data that is stored and accessed electronically.
• Database is used to store and organize data in a structured manner

• It allows for efficient retrieval, insertion, and updating of data

• Examples of databases include MySQL, Oracle, and MongoDB
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Q2. What is shell script
Ans. 
A shell script is a script written for a shell, or command-line interpreter, to automate tasks or execute commands.
• Shell scripts are used to automate repetitive tasks or execute commands in a Unix/Linux environment.

• They are written in a scripting language compatible with the shell being used (e.g. Bash, sh).

• Shell scripts can be used to perform system administration tasks, manage files, or automate software deployment.

• E...read more
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Q1. Tell me about yourself
Ans. 
Experienced customer support executive with a strong background in resolving customer issues and providing excellent service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems and ticketing platforms

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service
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Q1. 1) Introduction 2) Experience 3) salary expectation.
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Q1. Salary discussion
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Q1. They asked query to delete duplicate records
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Q2. Types of joins and questions related to joins
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You will be asked to write a passage of around 200-250 words on any topic given by the HR.

Q1. Stability questions. Around resume and experience.
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Q1. They require 35 wpm typing speed with 95% accuracy.
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Q1. This was ops round. There were questions around the resume. The manager basically test stability and field knowledge.
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