What is the difference between good and great customer service? Please explain in 4-6 lines.

Question

Accepted Answer

Great customer service goes above and beyond to exceed customer expectations, while good customer service meets basic needs and expectations.

Good customer service focuses on resolving customer issues and providing satisfactory solutions.
Great customer service anticipates customer needs and proactively offers personalized solutions.
Good customer service is responsive and timely in addressing customer inquiries and concerns.
Great customer service creates memorable experiences and builds long-term customer loyalty.
Good customer service follows established processes and guidelines.
Great customer service empowers employees to make decisions and take ownership of customer satisfaction.
Good customer service is transactional, while great customer service is transformational.
Good customer service meets industry standards, while great customer service sets new benchmarks.
Good customer service is expected, while great customer service is exceptional.
Good customer service focuses on the present, while great customer service considers the future.
Good customer service is reactive, while great customer service is proactive.
Good customer service is consistent, while great customer service is consistently exceptional.

Accepted Answer

Good customer service reps will get the problem solved eventually. Great customer service reps will get it solved immediately, doing everything they can to remedy the problem at hand.

Accepted Answer

Good customer service is all about solving the immediate problem of the customer efficiently and effectively. Great customer service would be to make sure that all the concerns of the customer is addressed pro actively so that there are no repeat calls and customer is delighted.

What is the difference between good and great customer service? Please explain in 4-6 lines.

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