Centum Learning Deputy Manager Training Interview Questions, Process, and Tips

To sell something, understand the customer's needs, highlight the benefits of the product, build rapport, overcome objections, and close the sale.

• Understand the customer's needs and preferences

• Highlight the benefits and features of the product

• Build rapport and establish trust with the customer

• Overcome objections by addressing concerns effectively

• Close the sale by asking for the purchase or providing incentives

TNA stands for Training Needs Analysis. It is a process used to determine the training needs of employees in order to improve performance.

• TNA involves identifying gaps between current skills and desired skills

• It helps in determining the training objectives and content

• Methods used in TNA include surveys, interviews, observations, and performance reviews

• Example: Conducting a survey to assess employees' knowledge and skil

Training methodologies are various techniques and approaches used to deliver training to individuals or groups.

• Lecture-based training: Instructor presents information to learners.

• Hands-on training: Learners actively participate in exercises or simulations.

• E-learning: Training delivered through online platforms.

• Role-playing: Learners act out scenarios to practice skills.

• Case studies: Learners analyze real-life situation...read more

My approach towards sales is to build strong relationships with customers, understand their needs, and provide solutions that add value. Sales focuses on closing deals and generating revenue, while marketing focuses on creating awareness and interest in the product or service.

• Building strong relationships with customers

• Understanding customer needs and providing solutions

• Focus on closing deals and generating revenue (sa...read more