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Capitaland Customer Service Manager Interview Questions and Answers

Updated 7 Jul 2024

Capitaland Customer Service Manager Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
2-4 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your profile
  • Ans. 

    Experienced customer service manager with strong leadership skills and a proven track record of improving customer satisfaction.

    • 10+ years of experience in customer service management

    • Led a team of 20+ customer service representatives to achieve a 95% customer satisfaction rating

    • Implemented new training programs to improve employee performance and reduce customer complaints

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. How will you build relationship with the admin and other department heads.
  • Ans. 

    I will build relationships with admin and department heads by actively listening, showing empathy, and collaborating on projects.

    • Regularly communicate with admin and department heads to understand their needs and concerns

    • Offer support and assistance whenever possible

    • Seek feedback and input on projects and initiatives

    • Organize team-building activities or events to foster camaraderie

    • Show appreciation for their hard work a

  • Answered by AI

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Family background
  • Q2. Earlier experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company culture, Good facilities
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Introduction and a friendly conversation
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Past experience
  • Q2. Overall Profile

Interview Preparation Tips

Interview preparation tips for other job seekers - Best opportunity to work with a reputed/Processed organization
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. What is a BOQ?
  • Ans. 

    A BOQ stands for Bill of Quantities, which is a document used in construction projects to list the materials, parts, and labor needed for a project.

    • A BOQ is typically prepared by a quantity surveyor or estimator.

    • It includes detailed information on quantities, unit rates, and total costs for each item in the project.

    • BOQs are used to help contractors and clients understand the scope of work and costs involved in a projec...

  • Answered by AI
  • Q2. What are your strength?
  • Q3. What is a contract?
  • Ans. 

    A contract is a legally binding agreement between two or more parties that outlines the terms and conditions of their relationship.

    • A contract must involve an offer, acceptance, consideration, and intention to create legal relations.

    • Contracts can be written or oral, but written contracts are generally more enforceable.

    • Examples of contracts include employment agreements, rental agreements, and sales contracts.

  • Answered by AI
  • Q4. Do you know about fidic?
  • Ans. 

    FIDIC stands for International Federation of Consulting Engineers, which publishes standard contracts for the construction industry.

    • FIDIC is an acronym for International Federation of Consulting Engineers.

    • FIDIC publishes standard contracts for the construction industry.

    • FIDIC contracts are commonly used in international construction projects.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be honest and answer confidentally
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
No response

I applied via Naukri.com and was interviewed in Mar 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. RCC Mivon shuttering experience?
  • Ans. 

    RCC Mivon shuttering experience involves using reinforced concrete construction techniques for formwork and scaffolding.

    • Experience in setting up formwork and scaffolding for reinforced concrete structures

    • Knowledge of RCC Mivon shuttering techniques and materials

    • Ability to interpret construction drawings and plans for RCC Mivon shuttering

    • Experience in coordinating with construction teams and contractors for RCC Mivon sh

  • Answered by AI
  • Q2. Finishing work experience?
  • Q3. Yes , I have. I told them about my job profile. They asked me 4- 5 questions related to work , which I answered well. But not recieved any response later.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepare for negotiation in salary structure.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Fundamentals of the functional knowledge
Round 3 - Technical 

(1 Question)

  • Q1. Fundamentals of functional knowledge
Round 4 - HR 

(1 Question)

  • Q1. Expectations of salary

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Project lifecycle
  • Q2. Project delivery

Interview Preparation Tips

Interview preparation tips for other job seekers - Technical competence will be checked
Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Reason for leaving previous company
  • Ans. 

    Seeking new challenges and growth opportunities

    • Desire for career advancement

    • Looking for a more challenging role

    • Seeking new learning opportunities

    • Company restructuring led to changes in job responsibilities

  • Answered by AI
  • Q2. Required skills related questions
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Jul 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Brief about my self , family
  • Ans. 

    I am a dedicated Senior Manager with a strong work ethic and a passion for leading teams to success. My family is supportive and close-knit.

    • Experienced Senior Manager with proven leadership skills

    • Passionate about driving team success and achieving goals

    • Close-knit and supportive family

    • Strong work ethic and dedication to my career

  • Answered by AI
  • Q2. Past experience
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why do you want to join real estate
  • Ans. 

    Passion for real estate, desire to make a positive impact, opportunity for growth and development.

    • Passion for real estate industry and interest in property development.

    • Desire to make a positive impact on communities through real estate projects.

    • Opportunity for personal and professional growth in the real estate sector.

    • Excitement about the dynamic and ever-changing nature of the real estate market.

  • Answered by AI
  • Q2. How can you be adding value to this organisation
  • Ans. 

    I can add value to this organization by leveraging my extensive experience in strategic planning, team leadership, and project management.

    • Developing and implementing strategic plans to drive growth and profitability

    • Leading and motivating teams to achieve goals and exceed expectations

    • Utilizing strong project management skills to ensure successful execution of initiatives

  • Answered by AI
Round 3 - One-on-one 

(1 Question)

  • Q1. Why sales in real estate
  • Ans. 

    Sales in real estate allows me to combine my passion for helping people with my interest in property and investment.

    • Opportunity to help individuals and families find their dream homes

    • Chance to work with diverse clients and properties

    • Involvement in a dynamic and constantly evolving market

    • Potential for high earnings through commissions

    • Opportunity to network and build relationships with industry professionals

  • Answered by AI

Capitaland Interview FAQs

How many rounds are there in Capitaland Customer Service Manager interview?
Capitaland interview process usually has 2 rounds. The most common rounds in the Capitaland interview process are One-on-one Round and HR.

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Capitaland Customer Service Manager Interview Process

based on 1 interview

Interview experience

3
  
Average
View more

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