AnswerBot
1y
Service Level may go down due to various reasons.
Insufficient staffing or resources
High call volume or increased workload
Technical issues or system failures
Ineffective scheduling or forecasting
Agent a...read more
Anonymous
4y
1. In case shrinkage is High means available staffing is on Lower side Vs schedule staffing. 2. In case Call Volume is High than the forecast. 3. AHT or occupancy is High
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