BYJU'S PRE Sales Associate Interview Questions and Answers

My first reaction would be to remain calm and professional, and try to de-escalate the situation by actively listening to the customer's concerns.

• Remain calm and professional

• Actively listen to the customer's concerns

• Try to de-escalate the situation

• If necessary, politely inform the customer that abusive language or behavior is not acceptable

• If the situation becomes too difficult to handle, escalate it to a supervisor or manager

I would listen actively and empathetically, offer support and solutions if possible, and maintain confidentiality.

• Listen actively and empathetically to the customer's problems

• Offer support and solutions if possible

• Maintain confidentiality and reassure the customer that their information is safe

• Avoid making assumptions or judgments about the customer's situation

• If necessary, refer the customer to a specialist or higher authority for further assistance

Highlight the unique features of the shirt and how it complements their existing outfit.

• Point out the shirt's unique design or color that sets it apart from the one they already have.

• Explain how the shirt can be paired with different accessories or clothing items to create a new look.

• Mention any special features of the shirt, such as its material or fit, that make it worth owning multiple versions of.

• Offer a discount or promotion to incentivize the purchase.

• Example: This shir...read more

To pitch the AC to parents, highlight its energy efficiency, air quality benefits, and ease of use.

• Emphasize the energy efficiency of the AC, which will save money on electricity bills.

• Highlight the air quality benefits of the AC, which will keep the air clean and healthy for children.

• Explain how easy the AC is to use, with simple controls and a user-friendly interface.

• Provide examples of how the AC has helped other families, such as improving sleep quality or reducing allerg...read more

To pitch the product, highlight key features, benefits, and unique selling points to address customer needs and pain points.

• Identify customer needs and pain points

• Highlight key features and benefits that address these needs

• Emphasize unique selling points that differentiate the product from competitors

• Use storytelling and real-life examples to make the pitch more engaging

• Address any objections or concerns the customer may have

Sales focuses on closing deals and generating revenue, while marketing focuses on creating awareness and interest in a product or service.

• Sales involves direct interaction with customers to persuade them to make a purchase.

• Marketing involves creating strategies to reach and attract potential customers.

• Sales is more short-term and transactional, while marketing is more long-term and relationship-building.

• Sales is about meeting the needs of existing customers, while marketing i...read more