Black Box Corporation Senior Service Delivery Associate Interview Questions and Answers

Gati-KWE is a logistics and supply chain solutions company in India.

• Gati-KWE was formed as a joint venture between Gati Ltd. and Kintetsu World Express (KWE) in 2011.

• It offers services such as express distribution, freight forwarding, warehousing, and e-commerce logistics.

• Gati-KWE has a network of over 5,000 delivery locations and 7000+ employees across India.

• It serves various industries including automotive, healthcar...read more

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• It involves addressing customer inquiries and concerns

• Providing information about products or services

• Resolving complaints and issues

• Ensuring customer satisfaction and loyalty

• Examples include answering phone calls, responding to emails, and providing in-person assistance

I handle customers with patience, empathy, and effective communication.

• Listen actively to their concerns and needs

• Acknowledge their emotions and show empathy

• Offer solutions and alternatives

• Follow up to ensure satisfaction

• Maintain a positive and professional attitude

• Adapt communication style to fit the customer's personality and needs

I listen actively, empathize with their concerns, and provide clear and concise solutions.

• Listen actively to understand the customer's concern

• Empathize with the customer to build rapport

• Provide clear and concise solutions to resolve the issue

• Offer additional assistance or follow-up if necessary

MS Excel has various basic tools and formulas that are essential for data analysis and management.

• Basic tools include formatting, sorting, filtering, and charting

• Formulas include SUM, AVERAGE, MAX, MIN, COUNT, IF, VLOOKUP, and more

• Functions can be combined to perform complex calculations

• Excel also has features like pivot tables and macros for advanced data analysis

• Shortcuts like Ctrl+C, Ctrl+V, and Ctrl+Z can save time

I have a high level of patience and have handled a variety of customers in my total of 5 years of working experience with companies in the retail and telecommunications industries.

• I have a high level of patience, demonstrated through my ability to remain calm and composed in challenging customer interactions.

• I have handled a variety of customers, ranging from irate and demanding to friendly and appreciative.

• I have 5 ye...read more