10+ BigBasket Interview Questions and Answers for Freshers

When a customer is angry, I manage the situation by actively listening, empathizing, apologizing, and offering a solution.

• Listen attentively to the customer's concerns and let them vent their frustrations.

• Show empathy by acknowledging their feelings and assuring them that their concerns are valid.

• Apologize sincerely for any inconvenience caused and take responsibility for the issue.

• Offer a solution or propose alternatives to resolve the problem and meet the customer's needs.

• F...read more

GRN process refers to Goods Receipt Note process in inventory management.

• GRN is a document used to confirm the receipt of goods from a supplier.

• It includes details like quantity received, condition of goods, and any discrepancies.

• GRN process involves verifying the received goods against the purchase order and supplier invoice.

• It is an important step in inventory management to ensure accurate stock levels and payments.

• Example: After receiving a shipment of products, the wareho...read more

To convince a customer, understand their needs, offer solutions, build trust, and provide excellent customer service.

• Listen actively to the customer's needs and concerns

• Offer tailored solutions that meet their specific needs

• Provide social proof through testimonials and case studies

• Build trust by being transparent and honest

• Provide excellent customer service throughout the sales process and beyond

Implementing technology to grow BigBasket involves optimizing the website and app, implementing data analytics for personalized recommendations, and integrating AI for supply chain management.

• Optimize the website and app for a seamless user experience, faster loading times, and easy navigation.

• Implement data analytics to analyze customer behavior and preferences, providing personalized product recommendations.

• Integrate AI technology for efficient supply chain management, inve...read more

To increase sales in my area, I would focus on building strong relationships with customers, implementing targeted marketing strategies, and offering promotions.

• Build strong relationships with customers through personalized interactions and follow-ups.

• Implement targeted marketing strategies such as social media advertising and email campaigns.

• Offer promotions and discounts to attract new customers and retain existing ones.

Sales is the process of persuading and convincing potential customers to purchase a product or service.

• Sales involves building relationships with customers and understanding their needs.

• It requires effective communication and negotiation skills.

• Sales professionals use various techniques such as cold calling, presentations, and demonstrations.

• Successful salespeople focus on providing value and solving customer problems.

• Sales is a dynamic and competitive field that requires con...read more

I will sell your products by identifying target markets, creating compelling marketing campaigns, and utilizing various sales channels.

• Identify target markets based on market research and customer demographics

• Create compelling marketing campaigns to highlight product benefits and features

• Utilize various sales channels such as online platforms, retail stores, and partnerships

• Provide excellent customer service to build brand loyalty and repeat business

Cross-Site Scripting (XSS) is a type of security vulnerability that allows attackers to inject malicious scripts into web pages viewed by other users.

• Reflected XSS: Injected script reflects off a web server and is executed in the victim's browser.

• Stored XSS: Injected script is stored on the server and executed whenever the victim accesses the affected page.

• DOM-based XSS: Exploits client-side scripts to manipulate the DOM in a victim's browser.

• XSS via CSRF: Cross-Site Request ...read more

I have a strong interest in cybersecurity and enjoy learning about the latest trends and technologies in the field.

• Completed courses in cybersecurity fundamentals

• Participated in cybersecurity competitions

• Stay updated on cybersecurity news and developments

• Interested in ethical hacking and penetration testing