Bajaj Finance Customer Executive Interview Questions and Answers

Inbound calling refers to receiving incoming calls from customers, while outbound calling refers to making outgoing calls to customers. Customer service involves providing assistance and support to customers.

• Inbound calling involves answering customer inquiries, resolving issues, and providing information.

• Outbound calling involves making sales calls, conducting surveys, and following up with customers.

• Customer service ...read more

Ecommerce refers to the buying and selling of goods and services over the internet.

• Ecommerce involves online transactions between businesses and consumers.

• It allows customers to browse and purchase products or services from the comfort of their own homes.

• Popular ecommerce platforms include Amazon, eBay, and Alibaba.

• Ecommerce has revolutionized the retail industry, providing convenience and global reach.

• It encompasses v...read more

I am a highly motivated and customer-focused individual with a strong background in customer service and executive roles.

• Over 5 years of experience in customer service roles

• Managed a team of customer service representatives and achieved high customer satisfaction ratings

• Implemented strategies to improve customer retention and increase sales

• Excellent communication and problem-solving skills

• Proficient in CRM software and...read more

Leadership is the ability to inspire and guide others towards a common goal, while making effective decisions and fostering a positive work environment.

• Leadership involves setting a clear vision and goals for a team or organization.

• A leader should possess strong communication skills to effectively convey their vision and expectations.

• Leadership requires the ability to motivate and inspire others, encouraging them to pe...read more

Customer service is the support and assistance provided to customers before, during, and after purchasing a product or service.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat,...read more