10+ Teleperformance Interview Questions and Answers

To meet monthly targets, I will focus on building strong relationships with clients, identifying their needs, and offering tailored solutions.

• Regularly communicate with clients to understand their needs and concerns

• Offer personalized solutions based on their specific requirements

• Identify potential upsell opportunities and present them to clients

• Maintain a positive and professional attitude to build trust and credibility

• Track progress towards targets and adjust strategies as n...read more

I consistently achieved my monthly revenue targets as a Relationship Manager.

• Consistently met or exceeded monthly revenue targets

• Implemented effective sales strategies to drive revenue growth

• Built and maintained strong relationships with clients to maximize revenue opportunities

• Identified and pursued new business opportunities to expand revenue streams

• Collaborated with cross-functional teams to deliver comprehensive solutions to clients

• Regularly analyzed market trends and com...read more

I can add a significant number of clients by leveraging my network and providing exceptional service. I can increase my LI by staying up-to-date with industry trends and offering tailored solutions. I can grow my book by cross-selling and upselling to existing clients.

• I have a strong network of contacts that I can leverage to add new clients

• I prioritize providing exceptional service to my clients to build trust and loyalty

• I stay up-to-date with industry trends and offer tailo...read more

I am into sales of various financial products such as mutual funds, insurance policies, and investment plans.

• Mutual funds

• Insurance policies

• Investment plans

Bucket is a grouping of loans based on their credit risk, roll forward is the process of moving NCL from one period to the next, rollback NCL is reversing the NCL entry, and cycle refers to the time period for analyzing NCL.

• Bucket is a categorization of loans based on their credit risk levels.

• Roll forward is the process of carrying forward Net Credit Loss (NCL) from one accounting period to the next.

• Rollback NCL is the reversal of a previously recorded NCL entry.

• Cycle refers ...read more

Important financial ratios help assess a company's financial health and performance.

• Liquidity ratios measure a company's ability to meet short-term obligations (ex: current ratio, quick ratio)

• Profitability ratios assess a company's ability to generate profits (ex: return on equity, net profit margin)

• Debt ratios indicate a company's leverage and ability to repay debt (ex: debt to equity ratio, interest coverage ratio)

• Efficiency ratios measure how well a company utilizes its as...read more

A relationship portfolio encompasses a collection of client relationships managed to enhance satisfaction and business growth.

• Includes various client accounts, each with unique needs and preferences.

• Focuses on building long-term relationships rather than one-time transactions.

• Utilizes CRM tools to track interactions and client history for personalized service.

• Regularly assesses client satisfaction through surveys and feedback.

• Example: A bank relationship manager may handle hi...read more

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The portfolio size varies depending on the clients' needs and investment goals.

• The portfolio size is customized for each client based on their risk tolerance, investment objectives, and financial situation.

• It can range from a few thousand dollars to millions of dollars.

• The Relationship Manager works closely with the client to determine the appropriate portfolio size.

• The portfolio size may also change over time as the client's financial situation and investment goals evolve.

I source new customers through networking, referrals, cold calling, and attending industry events.

• Networking: Building relationships with professionals in related industries to gain referrals.

• Referrals: Asking existing customers for recommendations to their contacts.

• Cold calling: Reaching out to potential customers via phone or email.

• Industry events: Attending conferences, trade shows, and seminars to connect with potential clients.

I will utilize my expertise in financial management and customer relations to help Axis Bank achieve its goals and strengthen its client base.

• Develop and maintain relationships with high net worth clients

• Provide personalized financial advice and solutions to clients

• Analyze market trends and recommend investment opportunities

• Collaborate with internal teams to ensure seamless customer experience

To sell the product, I would focus on understanding the customer's needs and demonstrating how our product can meet those needs.

• Identify the customer's pain points and needs

• Highlight the unique features and benefits of our product

• Provide real-life examples and case studies

• Offer a personalized solution and address any concerns

• Create a sense of urgency and incentivize the purchase

Banking operations involve the day-to-day activities of a bank, while sales products refer to the financial products offered by the bank.

• Banking operations include account opening, cash management, loan processing, and customer service.

• Sales products include savings accounts, credit cards, loans, and investment products.

• Relationship managers need to have a good understanding of both banking operations and sales products to provide excellent customer service and meet sales tar...read more

To grow your book as a Relationship Manager, focus on building strong relationships, networking, and providing excellent customer service.

• Regularly reach out to existing clients to check in and offer new products/services

• Attend industry events and network with potential clients

• Collaborate with other departments within the company to cross-sell products

• Provide exceptional customer service to retain clients and receive referrals

• Utilize social media to showcase expertise and con...read more

Banking ratings and business achievements are important indicators of a bank's success.

• Banking ratings are given by credit rating agencies based on the bank's financial strength and stability.

• Business achievements can include factors such as revenue growth, market share, and customer satisfaction.

• A bank with high ratings and strong business achievements is more likely to attract and retain customers and investors.

• For example, a bank with a high credit rating and a strong trac...read more

Working capital assessment involves analyzing a company's current assets and liabilities to determine its short-term financial health.

• Calculate current ratio (current assets / current liabilities)

• Analyze cash conversion cycle (CCC)

• Assess inventory turnover ratio

• Review accounts receivable turnover ratio

• Consider operating cash flow

GCL stands for Global Corporate and Investment Banking. It is a division within a financial institution that provides services to corporate clients.

• GCL offers a wide range of financial services to corporate clients, including mergers and acquisitions, capital raising, and risk management.

• The division focuses on building long-term relationships with corporate clients to help them achieve their financial goals.

• GCL may also provide advisory services to corporate clients on strat...read more