What time it take to provide RCA?

Question

Accepted Answer

The time taken to provide a Root Cause Analysis (RCA) varies depending on the complexity of the incident.

The duration of providing an RCA depends on the incident's complexity, scope, and available data.
Simple incidents with clear causes may require less time for RCA.
Complex incidents involving multiple systems or dependencies may take longer to analyze and determine the root cause.
Availability of relevant data and documentation can significantly impact the time required for RCA.
Collaboration with various teams and stakeholders may be necessary to gather information and validate findings.
Efficient RCA processes and tools can help streamline the analysis and reduce the time taken.

Accepted Answer

Its depends on the OLA (Operation level agreements ) defined with Internal stakeholders .

For eg. Let say to deliver Final Draft of RCA to deliver to customer is 5 Business days .

before that you can release PIR(Preliminary information report ) to the customer.

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