Anthology Product Support Specialist Interview Questions and Answers

Codes test file
Aptitude tests will conduct

Basic level will conduct

Q1. Tell me about yourself.
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Q2. Do you know how edtech company work?
Ans. 
Edtech companies provide educational services and products through technology.
• Edtech companies use technology to deliver educational content and services.

• They often offer online courses, virtual classrooms, and interactive learning tools.

• Some examples of popular edtech companies include Coursera, Khan Academy, and Duolingo.
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Q3. If you selected then how soon you can join?
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Q1. Salary discussion and work experience
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Q2. Expected Salary
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Q1. Questions from your bachelor's degree
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Q2. Questions from mechanical engineering
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Q1. Questions from your work background
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Q1. Personal details and work experience
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Q2. Details of leaving previous role and company
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Q1. How to talk about the products to customers
Ans. 
When talking about products to customers, focus on benefits, features, and how it meets their needs.
• Highlight key features and benefits of the product

• Explain how the product can solve the customer's problem or meet their needs

• Use simple and clear language to describe the product

• Be enthusiastic and confident about the product

• Encourage questions and provide additional information as needed
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Q2. The ways and ethics of speaking to customer
Ans. 
Customer support associates should communicate with customers in a professional, respectful, and empathetic manner.
• Always greet the customer warmly and introduce yourself

• Listen actively to the customer's concerns and show empathy

• Use positive language and avoid negative or confrontational tones

• Offer solutions or alternatives to resolve the customer's issue

• Thank the customer for their patience and business
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Q3. Any questions forthe company
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Q1. Duties and responsibilities of a civil engineer
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Q2. Mix ratio of cement and explain the process
Ans. 
Mix ratio of cement is the proportion of cement, sand, and water used to make concrete.
• The most common mix ratio for cement is 1:2:3, which means one part cement, two parts sand, and three parts water.

• The mix ratio can vary depending on the strength and durability required for the concrete.

• The process involves mixing the dry ingredients (cement and sand) together, adding water gradually, and mixing until a uniform cons...read more
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Q1. Do not join the company
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Q2. Do not join the company, they will scam you
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Q1. Not to say anything and NA
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Q2. Not to say anything and NA1
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Q1. Not to say anything
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Q2. Not to say anya
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