Akasa Air Interview Questions and Answers

Receive calls from customers by answering promptly and professionally.

• Answer the call within the first few rings

• Greet the customer with a friendly tone

• Listen actively to their concerns or inquiries

• Provide accurate information or assistance

• End the call with a thank you and offer further help if needed

Speak with customers politely, actively listen, show empathy, and provide helpful solutions.

• Greet customers warmly and introduce yourself

• Listen actively to understand their needs and concerns

• Show empathy by acknowledging their feelings and frustrations

• Provide helpful solutions or alternatives to resolve their issues

• Thank them for their feedback and offer assistance for any future concerns

Device testing includes functionality, performance, usability, compatibility, and security testing.

• Functionality testing ensures the device performs as intended.

• Performance testing checks the speed, responsiveness, and stability of the device.

• Usability testing evaluates how easy the device is to use for the intended users.

• Compatibility testing ensures the device works with different operating systems, browsers, and devices.

• Security testing checks for vulnerabilities and ensur...read more

Online purchase offers convenience and variety, while offline purchase allows for physical inspection and immediate gratification.

• Online purchase offers convenience of shopping from anywhere at any time.

• Offline purchase allows for physical inspection of products before buying.

• Online purchase provides a wide variety of options to choose from.

• Offline purchase offers immediate gratification as products can be taken home right away.

• Online purchase may have shipping costs and dela...read more

Scenario for testing a login functionality on a website

• Enter valid username and password, should successfully log in

• Enter invalid username and password, should display error message

• Try logging in without entering any credentials, should display required fields message

Outbound refers to the process of reaching out to potential customers or clients to initiate a conversation or offer a product/service.

• Outbound sales involves cold calling, email campaigns, and social media outreach.

• Outbound marketing includes advertising, direct mail, and telemarketing.

• Outbound customer service involves proactively contacting customers for feedback or follow-ups.

HPT stands for Human Performance Technology.

• HPT is a systematic approach to improving productivity and competence in organizations.

• It focuses on analyzing performance gaps and implementing solutions to address them.

• Examples of HPT interventions include training programs, performance support tools, and process improvements.

CPT stands for Current Procedural Terminology

• CPT codes are used for medical billing and coding

• They are maintained by the American Medical Association (AMA)

• Examples of CPT codes include 99213 for a typical office visit and 29881 for a knee arthroscopy