How to handle customer complaints customer are pure vegetarian and you give a non veg sandwich so this time how to the handle customer and customer was very aggressive

Question

Accepted Answer

Handle customer complaints about receiving non-vegetarian sandwich as a vegetarian customer.

Apologize sincerely for the mistake and assure the customer that it will not happen again.
Offer to replace the non-vegetarian sandwich with a vegetarian option or provide a refund.
Listen to the customer's concerns and try to empathize with their situation.
Stay calm and composed, even if the customer is aggressive, and avoid escalating the situation.
Thank the customer for bringing the issue to your attention and assure them of better service in the future.

Accepted Answer

First a fall I remove the order from the customer table then I listings customer carefully then I say for the guest I apologise for this and say sorry and  customer satisfying for this and say thankyou.. sir

How to handle customer complaints customer are pure vegetarian and you give a non veg sandwich so this time how to the handle customer and customer was very aggressive

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