Aforeserve Coustomer Support Engineer Interview Questions and Answers

Computer problems can be found by troubleshooting hardware, software, network, and security issues.

• Check for error messages and logs

• Test hardware components such as RAM, hard drive, and CPU

• Scan for viruses and malware

• Check network connectivity and settings

• Update software and drivers

• Consult user for any recent changes or issues

Dealing with an irate customer requires active listening, empathy, and problem-solving skills.

• Remain calm and composed

• Listen actively and let the customer vent their frustrations

• Show empathy and understanding

• Apologize for any inconvenience caused

• Offer solutions or alternatives to resolve the issue

• Follow up with the customer to ensure satisfaction

Patching physical servers involves identifying vulnerabilities, testing patches, scheduling downtime, and applying patches.

• Identify vulnerabilities through vulnerability scanning or manual review

• Test patches in a non-production environment to ensure compatibility and stability

• Schedule downtime with stakeholders and communicate the impact of the patching

• Apply patches using a patch management tool or manually

• Verify the s...read more

Patching rollback can be done by identifying the patch, uninstalling it, and restoring the previous version.

• Identify the patch that caused the issue

• Uninstall the patch using the appropriate command

• Restore the previous version of the software or package

• Test to ensure the issue has been resolved

RHEL7 is the newer version with improved features and security updates.

• RHEL7 has better support for Docker and containers

• RHEL7 has improved security features like firewalld and SELinux

• RHEL7 has updated versions of software packages

• RHEL7 has a new default file system, XFS

• RHEL7 has improved networking capabilities with NetworkManager

• RHEL6 is still widely used and has long-term support until 2024